Apply on Employer Site

TENAX GROUP · 4 months ago

Senior Software/Application Developer

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

TENAX Technologies is a Woman-Owned Small Business based in Harford County, MD, dedicated to providing professional services in research and development. They are seeking a Senior Software/Application Developer responsible for managing and optimizing database systems and supporting mission-critical projects.

ChemicalManufacturing

Growth Opportunities

Responsibilities

Provide support for IT Service Management (ITSM) integration with ServiceNow development and implementation using best practices and out-of-the-box functionality

Assist ServiceNow teams, service management personnel, and enterprise architects in implementing and sustaining ServiceNow modules

Collaborate with stakeholders, including Code 104, Department 10, and functional analysts, to ensure successful implementation, rollout, and ongoing support

Develop, maintain, and support ServiceNow modules and integrations with other enterprise systems

Design and implement complex workflows and new data tables within ServiceNow to support ongoing operations

Generate reports and dashboards to provide key insights and operational analytics

Create and maintain Knowledge Articles to document processes and best practices

Perform operational support for system defects, troubleshooting issues as they arise

Conduct basic system administration duties for ServiceNow environments

Gather and analyze requirements from stakeholders to refine and enhance application functionality

Provide end-user support for ServiceNow applications, ensuring usability and functionality

Participate in peer code reviews to maintain code quality and best practices

Address configuration changes to the ServiceNow platform and ensure optimal performance

Coordinate testing activities using the ServiceNow Test Administration Suite

Manage and triage incoming ServiceNow support issues, handling the backlog of incidents and defects

Develop and execute design and deployment plans for ServiceNow, integrating outputs into an Enterprise ITSM customer interface

Implement ServiceNow CMDB solutions, ensuring integration with existing legacy systems

Develop ITSM solutions for IT operations, asset management, cybersecurity (including RMF), and IT customer service functions

Analyze user requirements and design application solutions, testing and deploying software using relevant programming languages and frameworks

Collaborate with cross-functional teams, including project managers, UX/UI designers, and quality assurance personnel throughout the software development lifecycle

Troubleshoot application defects, providing timely resolutions and optimizations

Stay updated on industry trends and emerging technologies to enhance application development strategies

Maintain technical documentation, including design specifications and user manuals

Implement and adhere to coding standards and best practices for software development

Conduct code reviews to ensure software quality, performance, and maintainability

Provide technical support to end-users, addressing software-related issues in ServiceNow applications

Participate in Agile development methodologies, ensuring iterative delivery of software solutions

Continuously optimize and improve existing software applications for enhanced performance

Gather stakeholder feedback and incorporate enhancements into application solutions

Maintain awareness of new application development tools, recommending updates and technological improvements as needed

Qualification

ServiceNowITSM solutionsDatabase managementIAT Level III certificationProgramming languagesAgile methodologiesTroubleshootingTechnical documentationCross-functional collaboration

Required

IAT Level III - Candidate MUST currently possess one of the following certifications: CASP+CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH, CCSP

Bachelor's degree in Computer Science or related field

10 years' experience in designing and implement ITSM solutions