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County of Los Angeles · 4 months ago

INFORMATION TECHNOLOGY MANAGER III / EMERGENCY APPOINTMENTS HOMELESSNESS

Los Angeles County, CA

Contract

Onsite

Mid, Senior Level

3+ years exp

The County of Los Angeles is addressing the homelessness crisis and is seeking qualified candidates for the position of Information Technology Manager III. This role involves planning, organizing, and managing IT operations to support the department's business goals and to ensure effective service delivery.

CommunitiesGovernmentNon Profit

Comp. & Benefits

Responsibilities

Plans, organizes, manages, integrates and evaluates the work of a division/section with subordinate supervisors and/or staff

Develops and directs the implementation of operational plans to support the County's/department's business goals

Works with department/business managers to evaluate current and anticipated Information Technology requirements

Develops and negotiates service level agreements and manages to ensure their attainment

Coordinates information systems activities with other divisions/sections or County departments to optimize use of existing hardware and software and leverage design of new systems

Manages and/or supervises and participates in the assessment and analysis of business requirements and development and maintenance of applications

Drafts or reviews draft Requests for Proposals or Information (RFPs, RFIs) and evaluates responses and recommends vendor selection

Administers vendor contracts; reviews and acts on contract change request and approves deliverable developed by vendors or contract staff

Directs and/or participates in managing development, infrastructure and/or hardware/software migration projects

Manages, directs and evaluates the work of subordinate supervisors whose staff provide data center operations and support of hardware, software and other technology support functions

Coordinates problem solving, conflict resolution, escalations, restart and recovery

Meets and consults with customers and vendors regarding service delivery needs

Establishes performance requirements and personal development targets for assigned staff and monitors and evaluates performance.Provides coaching for performance improvement and development

Assesses skill gaps and provides training to ensure skills stay current with the technology requirements for current and future work assignments

Promotes efficient, cost effective uses of advanced technologies and manages the migration to next-generation technologies

Oversees research and special studies and oversees the implementation of recommended organizational, procedural and other changes and benchmarks internal operations against best practices of other agencies and organizations

Manages department disaster recovery planning and systems security administration

Manages the development, implementation and administration of technical training program for business users

Functions as a Chief Technology Officer, as needed

Functions as an associate Chief Information Officer, as needed

Qualification

Information Technology ManagementVendor ManagementProject ManagementService Level AgreementsDisaster Recovery PlanningPerformance EvaluationTechnical TrainingTeam LeadershipConflict Resolution

Required

Graduation from an accredited college with a bachelor's degree in Computer Science, Information Systems, or a closely related field

Three (3) years of progressively responsible experience in managing the design, development, implementation, operation and maintenance of a large complex information systems program in a large, multi-service public or private sector organization

One (1) year of experience at the level of Los Angeles County class of Information Technology Manager II

Five (5) years of progressively responsible, full-time, paid experience in managing the design, development, implementation, operation and maintenance of a large complex information systems program in a large, multi-service public or private sector organization

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources

In order to receive credit for any college or university course, or any type of college or university degree, such as Bachelor's or higher, you must include a legible copy of the official diploma or official transcripts from the accredited institution which shows the area of specialization with your application at the time of filing or within 15 calendar days of filing