Bear Robotics · 4 months ago
Robotics Field Engineer I
Atlanta, GA
Full-time
Onsite
New Grad, Entry Level
$59K/yr - $73K/yrBear Robotics is a company that specializes in robotic solutions for various industries. The Robotics Field Engineer I will deploy and support robotic systems, providing both remote and on-site customer support and ensuring optimal robot performance across different environments.
Artificial Intelligence (AI)HospitalityMachine LearningRoboticsSoftware
Responsibilities
Install and set up robots in various industry settings according to site-specific requirements and specifications
Collaborate with on-site customer contacts to ensure seamless integration of robots into existing workflows
Conduct thorough testing to ensure optimal robot performance and functionality
Train end-users on day-to-day operational use, upkeep, maintenance, and troubleshooting
Monitor operational performance of deployed robots and recommend improvements
Respond promptly to customer inquiries and technical support requests, including hotline calls
Maintain accurate records of all customer support activities in the CRM and track assets meticulously
Perform root cause analysis and execute corrective actions for product failures
Troubleshoot and diagnose technical issues, escalating to higher-level support as needed
Provide feedback to internal teams to represent the 'voice of the customer' and improve products
Occasionally test prototype features and recommend modifications
Perform Level 1 repairs and routine maintenance, including software updates, hardware inspections, and component replacements
Ensure adherence to safety protocols and identify potential hazards during deployments
Work flexible hours to support customer operations across multiple sites
Be on-call one weekend per month to provide urgent customer support
Travel frequently to regional customer locations and Bear Robotics’ US offices
Perform other related duties as assigned
Qualification
Required
Excellent verbal and written communication skills
Strong interpersonal and customer service skills
Excellent organizational skills, attention to detail, and time management
Ability to read and occasionally edit code
Strong troubleshooting and problem-solving skills
Ability to work independently in high-paced and sometimes stressful environments
Valid driver's license with a clean record
Proficiency with Google Suite and Slack
Current resident of Atlanta, GA or surrounding locations
Bachelor's Degree or equivalent experience in Computer Science, Software Engineering, Electrical Engineering, Robotics Engineering, or a related engineering discipline
Experience in a customer-facing technical role
Preferred
Experience with Linux Terminal or coding
Restaurant/hospitality experience preferred
Previous customer-facing technical support experience
Experience with data visualization tools such as Looker, Tableau, or PowerBI
Benefits
Discretionary annual performance bonus
Company
Bear Robotics
Bear Robotics is an AI-automated robotics platform that offers for the food service and hospitality field.
Founded in 2017
201-500 employees
H1B Sponsorship
Bear Robotics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (9)
2022 (8)
2021 (5)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$175.75MKey Investors
LG ElectronicsIMMSoftBank
2025-01-24Acquired
2024-03-11Series C· $60M
2022-03-15Series B· $81M
Leadership Team
John Ha
Founder, CEO
Juan Higueros
Co-Founder | Chief Operating Officer
Recent News
2025-11-21
Business Insider
2025-11-11
Company data provided by crunchbase