Veeva Systems · 19 hours ago
Commercial Services CRM Manager
Philadelphia, PA
Full-time
Hybrid
Senior Level, Lead/Staff
$100K/yr - $200K/yr
10+ years expVeeva Systems is a mission-driven company leading in cloud-based software for the life sciences industry. They are seeking a Commercial Services CRM Manager to drive the success of Vault CRM projects across North America, manage customer relationships, and optimize the organizational structure for the CRM suite.
BiotechnologyCRMEnterprise SoftwareSoftware
Responsibilities
Lead & Scale CRM Projects: Own and ensure the success of Vault CRM projects owned by your team, scaling operations to meet customer demand, ensuring high customer satisfaction, and continuously incorporating lessons learned for future improvements
Customer relationships: Build and maintain strong customer relationships with select enterprise accounts in addition to strategic smaller accounts
Organizational Optimization: Lead and optimize the organizational structure for the full CRM suite, directly managing a team of CRM consultants. Drive the adaptation of the team towards a more matrixed working model across various services and business consulting functions
Strategic Team Management: Effectively manage and optimize across the CRM Professional Services team, scaling teams up and down to efficiently staff all migration and other commercial projects. Make informed changes to the to align with and achieve goals across the broader Commercial business. Shape how we hire and develop talent within Commercial Services
Drive Business Growth & Value: Contribute directly to scaling commercial services business and champion new value propositions for the Commercial Services team, ensuring our services remain strategic and avoid becoming a "commodity."
Qualification
Required
Proven ability to successfully build and manage customer relationships, escalations, and consultant situations
Recognized mentor with excellent communication and interpersonal skills
Ability to source, assess, and attract candidates that fit within the Veeva culture
10+ years of work experience with consistent advancement and demonstrated growth
Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Company
Veeva Systems
Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry.
5001-10000 employees
H1B Sponsorship
Veeva Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (60)
2023 (52)
2022 (73)
2021 (55)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
Emergence Capital
2013-10-16IPO
2008-06-05Series Unknown· $4M
2007-02-06Angel· $3M
Leadership Team
Peter Gassner
Founder and CEO
Mitch Wallace
Retired - Co-Founder and VP Operations
Recent News
2026-02-04
2026-02-03
2026-01-09
Company data provided by crunchbase