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IP House · 4 months ago

Sr. Client Success Lead (Global Enterprise Partnerships) - US

United States

Full-time

Hybrid

Senior Level

$100K/yr - $120K/yr

6+ years exp

IP House empowers brands and rights holders to manage and protect intellectual property on a global scale through innovative technology and expertise. The Sr. Client Success Lead will oversee a portfolio of enterprise clients, focusing on relationship management, service delivery, and client satisfaction to ensure long-term account growth.

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Responsibilities

Serve as the primary relationship manager for a smaller, focused portfolio of enterprise clients

Develop a deep understanding of each client’s objectives, challenges, and success metrics

Coordinate onboarding, service delivery, and regular strategic reviews to maintain high levels of satisfaction

Act as a trusted advisor, ensuring clients view IP House as an indispensable partner

Partner with Operations, Product, and Client Solutions teams to ensure service delivery meets client expectations across jurisdictions and time zones

Ensure smooth internal coordination for global service rollouts, escalations, and complex projects

Translate client needs into clear operational priorities and track follow-through

Proactively identify opportunities to expand service utilization within existing accounts

Ensure growth is client-driven—based on evolving needs and measurable value

Collaborate with leadership to implement account plans that deepen strategic engagement

Track and report KPIs, SLAs, and client satisfaction metrics

Provide timely updates to internal stakeholders and clients, ensuring transparency and alignment

Leverage CRM and reporting tools to maintain accurate, real-time account records

Work with cross-functional teams to share client feedback, market insights, and success stories

Contribute to the development of best practices and scalable processes for enterprise client success

Actively support a culture of collaboration across global teams

Qualification

Client success managementAccount managementCRM systems proficiencyCTIPS CertificationInterpersonal skillsStrategic thinkingOrganizational skillsCommunication skillsCross-functional collaboration

Required

Bachelor's degree (or equivalent) required, advanced degree a plus

6–8 years in client success, account management, or strategic relationship roles—preferably in IP enforcement, legal services, SaaS, or professional services

Demonstrated experience managing complex, enterprise-level global accounts

Strong organizational skills with the ability to operate across multiple time zones

Exceptional interpersonal and communication skills, with the ability to build trust with senior stakeholders

Strategic thinker with a client-first mindset and proven track record of driving retention and satisfaction

Experience working in a distributed, cross-functional environment

Proficiency with CRM systems and reporting tools