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dsm-firmenich · 1 day ago

Customer Success & Training Specialist - Scientific Products | Union, MO

Union, MO

Full-time

Onsite

Entry, Mid Level

$49K/yr - $70K/yr

2+ years exp

Dsm-firmenich is a global leader in innovative diagnostic solutions for food and feed safety. The Customer Success & Training Specialist role focuses on providing technical expertise and product training while engaging with customers to support food safety solutions.

BeautyChemicalHealth CareManufacturingNutrition

Responsibilities

Provide sales and technical customer support, including troubleshooting, complaint management, and customer-specific validations

Deliver product training to customers and internal sales teams via onsite visits, webinars, and continuous learning programs

Design and execute experiments, analyze data, and generate technical reports and recommendations based on scientific methodologies

Support regional marketing by sharing competitive insights, conducting webinars, and presenting at industry events and conferences

Lead technical involvement in complaint and recall processes while contributing to training content and troubleshooting resources

Stay current on industry trends and regulatory standards

Qualification

Technical sales supportProduct training deliveryExperiment designData analysisRegulatory standards familiarityCustomer troubleshootingTechnical content creationIndustry trends awarenessPresentation skills