Hyatt Place Washington DC NoMa ยท 4 months ago
Gallery Host
Washington, DC
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrHyatt Place Washington DC NoMa is a hospitality company seeking a Gallery Host to provide guests with a full range of individualized service during their hotel stay. The role involves greeting guests, managing room assignments, and ensuring a positive experience through various customer service tasks.
Hospitality
Responsibilities
Greet, register, and assign rooms to guests of the hotel
Verify customers' credit, and establish payment method
Make and confirm external reservations for dinner, entertainment, and transportation
Compute bills, collect payments, and make change for guests
Answer hotel phone and handle guest requests and inquiries
Transmit and receive messages, using telephones or PMS system
Deposit guests' valuables in hotel safes or safe-deposit boxes
Perform bookkeeping activities, such as balancing accounts
Serve food in guest rooms upon request, ensuring a positive in-room dining experience
Act as a private lounge host
Practice safe work habits and use required safety equipment
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Perform other duties as requested by management
Qualification
Required
Previous customer service experience or equivalent training
Dynamic, engaging and passionate personality with the ability to multi-task
Greet, register, and assign rooms to guests of the hotel
Verify customers' credit, and establish payment method
Make and confirm external reservations for dinner, entertainment, and transportation
Compute bills, collect payments, and make change for guests
Answer hotel phone and handle guest requests and inquiries
Transmit and receive messages, using telephones or PMS system
Deposit guests' valuables in hotel safes or safe-deposit boxes
Perform bookkeeping activities, such as balancing accounts
Serve food in guest rooms upon request, ensuring a positive in-room dining experience
Act as a private lounge host
Practice safe work habits and use required safety equipment
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Perform other duties as requested by management
Work schedule varies and may include working on holidays, and weekends
Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching
Preferred
High School diploma or equivalent
Benefits
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program
Company
Hyatt Place Washington DC NoMa
Feel at home in the vibrant NoMa neighborhood at Hyatt Place Washington DC/US Capitol.
Washington, District of Columbia, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase