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Silverlake "The Family Place" · 5 months ago

Front Desk Staff

Erlanger, KY

Part-time

Onsite

New Grad, Entry Level

Silverlake "The Family Place" is seeking a Front Desk Staff member to provide excellent service to guests. The role involves welcoming members, managing entry transactions, and ensuring security and program registration are maintained.

FitnessHealth CareSports

Responsibilities

Welcome all incoming guests in a friendly manner. (BIG SMILES)

First impression of member– greets then does needs assessment to properly inform and recommend the best promotional offerings

Answer multi-line telephone system, take accurate messages, direct telephone calls and respond to simple inquiries in a courteous manner

Operate computerized POS to handle all transactions and registrations

Reconcile POS and balance at end of each shift and record it accordingly

Recommends accurate information on all special programs, activities and upcoming events. Remain aware of all activities, events and safety rules

Monitors lawful entrance of guests

Report any misconduct of patrons and/or employees to management immediately. This includes stealing, damaging of games/property and drug/alcohol use

Provide assistance in party check out procedure as needed

Gives tours of facility if needed

Assist guests with special requests

Execute your role's guest service performance standards on a daily basis

Notice opportunities and take action to facilitate social interactions with families

Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality

Create and perform your signature move and interact with guests on an ongoing basis

Communicates with supervisor to maintain front desk inventory and supplies

Perform other related duties as assigned

Responsible for general upkeep of entrance and lobby areas

Qualification

Customer Service SkillCommunication SkillsOrganizationStress managementPhone EtiquetteProfessionalismCurrency Aptitude

Required

Communication Skills

Currency Aptitude

Customer Service Skill

Phone Etiquette

Organization

Professionalism

Stress management

Preferred

Prior customer service experience helpful

Company

Silverlake "The Family Place"

Silverlake is a year-round Health Club and Family Center located in Erlanger! Offering youth programs including sports, gymnastics and swimming, preschool, afterschool care, summer camps, fitness, group exercise and the Silverlake WaterPark is the largest member-only waterpark in Northern Kentucky.

Founded in 1991