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Bria AI · 4 months ago

Technical Customer Success

New York, United States

Full-time

Hybrid

Mid Level

3+ years exp

Bria AI is a pioneering enterprise-grade Visual Generative AI platform that empowers builders in enterprises to create and integrate AI-based solutions. The Technical Customer Success Manager will act as a bridge between customers and internal teams, ensuring technical adoption and nurturing long-term relationships with enterprise clients.

Artificial Intelligence (AI)ComputerInformation TechnologySoftware

Hiring Manager

Tali Kadish, MA OBD

Responsibilities

Customer Success & Retention

Own the post-sales relationship with a portfolio of technical customers

Guide onboarding and technical enablement processes to ensure successful adoption

Monitor health metrics and usage patterns; proactively address risks to renewals

Act as a trusted advisor, providing strategic and technical guidance

Technical Advisory on how to use Bria’s capabilities and gain success

Work hands-on with client dev teams to integrate our Platform-as-a-Service capabilities into their workflows

Troubleshoot issues across the stack (API usage, model behavior, latency, deployment)

Lead workshops, demos, and training sessions tailored to technical teams

Translate customer feedback into actionable product improvements

Collaborate with Sales, Product, Engineering, and Support to advocate for customer needs

Contribute to the development of documentation, onboarding materials, and playbooks

Surface common themes and partner with Product on roadmap prioritization

Qualification

API integrationsMachine learning fundamentalsGenerative AI knowledgePython scriptingCloud platforms AWSCloud platforms GCPCloud platforms AzureTechnical customer supportRelationship managementCommunication skillsOrganizational skills