Lead Customer Success Manager jobs in United States
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Zenoti · 3 months ago

Lead Customer Success Manager

positionSeattle, Washington, United States
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
money$105K/yr - $125K/yr

Zenoti is a leading provider of cloud-based software solutions for the beauty and wellness industry. As a Lead Customer Success Manager, you will ensure customer success with the platform by building strong relationships, guiding product adoption, and leveraging data to drive customer satisfaction and retention.

BillingCloud Data ServicesCRMEnterprise SoftwareMarketingPoint of SaleSaaSSchedulingSoftware
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Comp. & Benefits

Responsibilities

Develop strong relationships with customers, understanding their business needs and challenges to drive adoption and success
Become a subject matter expert in Zenoti’s platform, proactively exploring features and functionalities to deliver maximum value to customers
Analyze customer challenges and independently develop solutions to enhance their experience and business outcomes
Leverage customer data and insights to guide decision-making, drive customer retention, and identify expansion opportunities
Confidently lead customer conversations, influence stakeholders, and drive positive change within their organizations
Work closely with sales, marketing, product, and support teams to ensure a seamless customer journey and continuous product improvement
Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely

Qualification

Technical HorsepowerData-Driven Decision MakingProblem SolvingExecutive PresenceCross-Functional CollaborationCRM ProficiencyData AnalyticsTime ManagementCommunication SkillsEQ & Relationship Building

Required

Ability to deeply understand and use Zenoti's product, with a proactive approach to learning
Strong analytical and critical-thinking skills to independently identify challenges and develop effective solutions
Ability to interpret data to define strategies and make informed decisions
Confidence, charisma, and credibility to lead discussions and drive meaningful change
Strong interpersonal skills with a customer-first mindset, active listening, and deep customer empathy
Proven ability to work with diverse teams across sales, marketing & product, and align stakeholders toward common goals
Exceptional organizational skills, with the ability to prioritize tasks and communicate effectively

Preferred

Experience in a SaaS, technology, or customer-facing role
Background in the wellness, beauty, or fitness industries is a plus
Proficiency in CRM tools and data analytics platforms

Company

Zenoti

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Glassdoor3.9
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Zenoti is a provider of cloud-based software for the spa and salon industries.
dateFounded in 2010
location
Bellevue, Washington, USA
people-size501-1000 employees
web-link
http://www.zenoti.com

Funding

Current Stage
Late Stage
Total Funding
$331M
Key Investors
TPGAdvent InternationalSteadview Capital
2021-06-07Series D· $80M
2020-12-15Series D· $160M
2019-08-22Series Unknown· $20M

Leadership Team

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Sudheer Koneru
Founder and CEO
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Neal Singh
President & Chief Operating Officer
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Recent News

PR Newswire
Zenoti Recognized for Unprecedented Growth with 7th Consecutive Deloitte Technology Fast 500 Award
2025-12-09
PR Newswire
Zenoti's AI-Powered Growth Platform Drives +$1 Billion in Customer Revenue
2025-12-02
PR Newswire
750+ Industry Leaders Gather at Innergize 2025 to Witness the Future of Intelligent Growth for the Beauty, Wellness, and Fitness Industries
2025-09-24
Company data provided by crunchbase