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Guardian Credit Union · 5 months ago

Fraud Analyst II, Part-Time (Oak Creek)

Oak Creek, WI, USA

Full-time, Part-time

Onsite

Entry, Mid Level

2+ years exp

Guardian Credit Union is seeking a Fraud Analyst II to support their fraud detection and compliance efforts. The role involves servicing member requests, investigating possible fraudulent activity, and maintaining accurate documentation while working closely with law enforcement agencies and providing training to staff.

BankingFinancial ServicesNon Profit

Responsibilities

Completes required daily/monthly departmental reports and fraud detection software alerts. Evaluates activity for the early detection and prevention of fraud. Monitors new account activity and takes action to close or freeze activity when warranted

Investigates and properly documents possible fraud and suspected criminal misconduct both internally and externally, including kiting and forgery. Report all criminal misconduct to management

Researches and resolves internal and external member service inquiries in a timely and accurate manner

Provides on-going compliance training and technical assistance to help branches reduce fraud. Assists in conducting training sessions for staff meetings. Keeps all staff informed regarding crime alerts, possible scams and potential losses

Works as a liaison with law enforcement agencies in conducting fraud investigations

Addresses internal and external member service requests from ATM/Debit card services encompassing the exclusion of ATM/debit cards from card blocking rules, fraud alerts, and processing and investigating debit disputes

Contacts members with negative shares by telephone and mail. Determines the reason for negative balance and takes appropriate action to bring positive and keep positive

Investigates and completes all Verafin alerts/cases, taking appropriate action when necessary

Performs Customer Due Diligence and Enhanced due diligence and fully documents all investigative findings and/or secures additional member documentation as required

Serves as a back up to department personnel

Collects and maintains records for all Subpoena requests with the assistance of the audit department

Performs other departmental duties as assigned

Cross sells credit union services when appropriate

Qualification

Fraud detectionBSA complianceCBSAP CertificationInterpersonal skillsCustomer serviceProfessional appearanceConfidentialityTeamwork

Required

Any combination equivalent to education and experience that provides required knowledge and skills qualifying

Completion of a high school degree

A minimum of 2 years' experience in a credit union or other financial institution

Requires a working knowledge of Fraud and BSA functions with CBSAP Certification

Professional, well-developed interpersonal skills necessary for servicing credit union members and projecting a positive image as a representative of the credit union

Must demonstrate strong member focus with ability to provide efficient, friendly service in a fast paced, team-oriented environment

Must be able to handle confidential information with discretion, retain composure under pressure, and reflect a pleasant, courteous telephone and business-like manner

Must have a demonstrated ability to interpret and explain Credit Union policy and perform transactions to member accounts while adhering to policy

Thorough knowledge of Credit Union services offered to membership and demonstrates ability to cross-sell/refer such services effectively

Must present a professional, business-like appearance and manner

Must be bondable

Ability to remain in a stationary position 75% of the time

Ability to move about inside the office to access file cabinets, office equipment, etc

Ability to move items, such as boxes, up to 20 lbs. across office for various needs

The ability to communicate information and ideas so others will understand

Must be able to exchange accurate information in these situations

Ability to constantly operate a computer and other office productivity equipment, such as a calculator, copy machine, fax machine and printer