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Birch Family Services · 5 months ago

Assistant Vice President, Community Services (34276)

New York, NY, US

Full-time

Onsite

Senior Level, Lead/Staff

$105K/yr - $125K/yr

10+ years exp

Birch Family Services is a leading provider of education, employment, and community support services for individuals with autism and developmental disabilities in New York City. The Assistant Vice President, Community Services is responsible for directing and monitoring community services programs while ensuring compliance with regulatory standards, providing oversight, and facilitating communication among stakeholders.

ChildrenFamilyNon ProfitTrainingWellness

Growth Opportunities

Responsibilities

Identifies, manages, coordinates, and improves services to meet the needs of the individuals supported within their residential, educational/vocational and community environments

Communicates important information to stakeholders (including but not limited to: persons receiving services, parents/families; healthcare and other service providers as well as to agency, residential and educational/vocational staff etc.). Information may include but is not limited to, achievements, changes in health status; hospitalization/ER visits, behavioral challenges, incidents, and family issues

Regularly reviews staffing plans, work schedules and use of temporary staff. Works with managers/coordinators on assigning sufficiently qualified/trained staff necessary to ensure the safety, required supervision level, oversight and protection of people supported

Collaborates with Human Resources on recruitment activities, assists with job fairs, site visits, and interviews. After the onboarding processes, works with management to train, supervise, mentor, and evaluate staff performance in CS program(s). This includes direct support professionals, managers, supervisors, clinical, and support staff

Conducts regularly scheduled team meetings, provides regular supervision, coaching and mentoring to staff on all levels, to ensure consistent and effective communication as well as encourages on-going training and professional development opportunities

Facilitates and participates in meetings including but not limited to: supervisory sessions, Coordinator, Manager, and IDT meetings, as well as regular meetings among school and residential personnel including families when appropriate

Supervises, evaluates, and provides oversight and guidance to assigned clinical/management staff

Works collaboratively with the clinical/medical team to ensure that all appointments, referrals, recommendations, and follow-up is implemented as prescribed

Oversees and supports managers in the referral, admission, transfer, and discharge processes for all assigned services to maintain full capacity, ensure appropriate placements and completion of all required notifications and documentation

Monitors service delivery by agency staff, clinicians, consultants, and community-based vendors, ensuring services are person-centered, provided and documented in accordance with each person’s plan of service (e.g., CFA, Life Plan, Staff Action Plans, Plans of Protective Oversight, etc.). This includes conducting regular reviews of CS programs, making announced and unannounced visits, providing feedback and/or training as appropriate

Ensures proper management and handling of all individual funds, including bank accounts, personal needs allowance and burial accounts in accordance with governing regulations and agency policy. This includes periodic audit and review of personal accounts to ensure appropriate expenditures, maintenance of receipts and proper documentation

Reviews systems for service delivery, documentation, billing, and staff training to ensure consistency, proper implementation and compliance with applicable federal, state and/or city regulations, mandates and agency protocols

Participates in and reviews fire drill reports and emergency preparedness plans to ensure the health and safety of persons supported and staff as well as compliance with regulations and agency policies and procedures

Conducts regular site visits ensuring that the facilities are clean, well maintained, and free of hazardous conditions and that maintenance issues are identified, reported, and addressed in a timely manner. In addition, reviews each facility to ensure there is an adequate stock of food, household, medical and emergency supplies and medication needed for the appropriate care of individuals supported

Reviews and monitors various tracking systems related to persons supported (e.g., LOC/LCED, DDP2s, Medicaid certification, etc.) and staff (e.g., certifications, training, vehicle usage, performance evaluations, etc.) to ensure compliance with applicable regulations and agency policies

Reviews new regulations and standards and collaborates with administrators and managers to implement revisions and/or develop new policies, procedures, protocols, forms, and/or training needed to ensure compliance

Participates in Audits, proposes solutions for areas of concern, and collaborates with administrators and management to develop POCAs as needed. Works with managers/coordinators to ensure timely follow-up of recommendations and/or corrective actions and where appropriate implements changes across the CS division

Participates in the incident reporting process ensuring incidents are reported, documented, investigated, and reviewed in accordance with regulations and agency policy. Ensures protective and preventive measures are implemented in a timely manner

Participates as a contributing member in agency committees (e.g., Incident Review, Human Rights, Risk Management and Safety), survey teams, and in the agency’s quality improvement process, including participation on other appropriate internal and external committees

Upholds regulatory and compliance requirements and adheres to all agency policies, procedures, and protocols

Completes other tasks and duties as assigned

Qualification

Clinical services experienceManagerial experienceIDD regulationsBCBA certificationData analysis skillsMicrosoft Office proficiencyCommunication skillsOrganizational skillsCritical thinking skillsProblem-solving skillsInterpersonal skills

Required

Master's Degree in a Human Service field with extensive clinical and managerial experience working with people (children, adolescents, adults) with intellectual and/or developmental disabilities (IDD) including those on the Autism Spectrum is required

A minimum of 10 years providing clinical services and/or working with people with IDD in residential, day, educational and/or vocational placements, 5 years of which must be in an administrative or supervisory capacity

Demonstrates a working knowledge and understanding of OPWDD, federal, state and city regulations governing services for persons with IDD

Excellent management, communication, and organizational skills with the ability to handle multiple projects concurrently

Demonstrated competency in written, verbal and computational skills to present and document records in accordance with program standards and promote continuous quality improvement

Excellent critical thinking, data analysis and problem-solving skills to identify and implement strategies to improve services

Ability and willingness to obtain various certification(s) and/or to learn a variety of strategies to support persons receiving CS services (e.g. First Aid, CPR, SCIP-R, and Personal Outcome Measures (POMS), TEACCH, ABA, etc.)

Proficient in the use of computerized systems such as Microsoft Office applications, PrecisionCare, virtual platforms (e.g. Teams or Zoom etc.), to track compliance and develop reports as requested

Ability to work a flexible schedule and provide coverage, as necessary