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R.E. Mason · 5 months ago

Application Engineer, Systems & Solutions

Durham, NC, US

Full-time

Hybrid

Entry Level

1+ years exp

R.E. Mason is a 100% employee-owned company that specializes in process systems and solutions. The Application Engineer role is integral to the sales operations team, requiring excellent communication and technical support to respond to customer inquiries and manage proposals for process control systems.

Manufacturing

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Responding to customer inquiries

Preparing customer quotations and proposal documents for process control systems and online vibration monitoring systems. These can include a bill of materials, response to customer specifications, engineering services scope of work and the commercial summary and terms

Reconciling purchase orders against quotations and coordinating proper order hand-off with sales coordinators or project team

Managing proposal development: coordinating across multiple disciplines and driving schedule to meet deadlines. Ensure Sales to Operations (ORB, Ops Review, DOA) process is adhered to

Troubleshooting technical issues with customers

Developing relationships with customer accounts and pursuing/qualifying sales opportunities

Keeping up with new technology and industry trends

Reviewing terms and conditions for contracts/purchase orders

Supporting Emerson led proposal development

Minimal Travel for Customer Site Visits or Training when necessary

Other tasks as assigned

Qualification

Process control fundamentalsMechanical components knowledgeElectrical components knowledgeTechnical writingMicrosoft Office proficiencyBuild relationshipsFluent in EnglishCustomer focusedCommunication skillsTeamworkSelf-motivated

Required

Customer focused

Ability to interpret technical requirements

Strong written and verbal communication skills

Technical writing

Teamwork

Ability to build relationships

Basic knowledge of process control fundamentals

Self-motivated, organized and professional

Basic knowledge of mechanical and electrical components

Microsoft Office (Outlook, Excel, Word) Proficiency

US Citizen

Fluent in English (written and spoken)

1+ years of Sales or Engineering experience required

Four-year bachelor's degree in engineering with computer, electrical or chemical engineering preferred

Preferred

Engineering co-op

Previous Inside Sales experience

Microsoft Visio

Benefits

Participation in the Employee Stock Ownership Program (ESOP)

Retirement plan, including a Safe Harbor contribution

Medical / Dental / Vision Insurance

Employer paid Life Insurance and Long-Term Disability Insurance

Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave

Paid Parental Leave

Paid company holidays

Career Development Program

Retirement and Financial Wellness program

Employee Assistance Program (EAP)

Alternative/Hybrid Work Schedules