Dover Saddlery · 5 months ago
Assistant Manager
Chantilly, VA, US
Full-time
Onsite
Mid LevelDover Saddlery is a retail company specializing in equestrian products, and they are seeking an Assistant Manager to lead the sales floor and support the Store Manager. The role involves ensuring customer satisfaction, coaching staff, managing inventory, and driving sales performance.
Animal FeedApparelEquestrian
Responsibilities
Greet customers and provide exceptional customer service experience
Oversee the sales floor to ensure complete customer satisfaction
Coach the staff to ensure great customer service
Answer questions, suggest promotional items and provide product information
Process payments by totaling purchases; processing checks, cash and store or other credit cards
Process customer refunds courteously and professionally
Process merchandise shipments
Assist with store upkeep
Properly open and close the store for business, including:
Cash register reconciliation
Filing appropriate daily/nightly paperwork
Disarming/Arming alarms as appropriate
Securing cash and checks
Ensure proper customer service standards on the sales floor and guiding the retail employees
Basic retail inventory management, processing incoming shipments, maintaining an organized salesfloor and supporting outgoing shipments
Meet Weekly Sales Goals
Motivate the sales staff
Maintain proper staffing levels by efficient scheduling
Create and maintain sales producing merchandise displays
Provide advanced product and salesmanship training for the staff
Enforce policies and procedures
Improve the stores profitability by increasing sales, controlling wages, and maintaining an accurate and appropriate inventory
Provide loss prevention through quality customer service
Proper delegation of tasks to ensure productivity
Lead by example
Assist the General Manager in creating solutions for any sales and operations challenges faced by the retail store
Assist the General Manager in staff recruitment, selection and hiring
Completely operate the business in the absence of the General Manager
Overseeing retail staff in the absence of the store manager
Provide employee oversight and support a safe and proper work environment
Perform other duties as assigned
Qualification
Required
Strong English Equestrian Knowledge required
High school diploma or GED required
Retail Store Management experience is a plus
General knowledge of and ability to operate a personal computer, including proficiency in Microsoft Word and Excel
Ability to motivate and inspire a team to ensure high level performance
Will work a rotating schedule including days, nights, weekends and holidays
Company
Dover Saddlery
Dover Saddlery is a retail company that specializes in apparel, saddlery, and tack for equestrian riders.
Founded in 1975
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$15MKey Investors
Second Avenue Capital Partners
2024-08-06Debt Financing· $15M
2005-11-18IPO
Recent News
2023-05-16
Company data provided by crunchbase