Four Seasons Hotel and Residences New Orleans ยท 4 hours ago
Group Services Manager (Conference Services)
New Orleans, LA
Full-time
Onsite
Mid, Senior Level
3+ years expFour Seasons Hotel and Residences New Orleans is seeking a Conference Services Manager to join its Catering and Conference Services team. The role involves selling and servicing group and catering events, ensuring a memorable guest experience, and managing all aspects of events from setup to execution.
Hospitality
Responsibilities
Sell and service group and catering events for the hotel
Work cohesively with the Banquet and Food & Beverage team to deliver seamless service
Drive revenue and exceed goals through upsells in Banquets food& beverage and Spa revenues to assigned groups
Forecast food & beverage events from assigned groups
Provide excellent customer service and exceed customer expectations
Manage and lead follow up on rooms and food & beverage attrition
Build and maintain a strong relationship with clients, understanding their needs and working with them through execution of their event
Manage all aspects of events, including the room setup, catering, and other special requests
Work closely with all departments to ensure seamless service delivery
Oversee the execution of event, troubleshooting any issues that may arise
Maintain budgets, communicating to clients about estimated expenses
Prepare and distribute event documents, such as Banquet Event Orders, Diagrams, Resume, Budget Estimates, and post-event reports
Lead Planning Site Visits
Qualification
Required
At least 3 years of management experience within Catering or Conference Services is required
Proficiency in Microsoft Office Suite
Attention to detail
Display exception negotiation and upselling skills
Ability to organize and to proficiently read, write and communicate in English
Have basic knowledge in technology including audio and visual equipment
Preferred
Bachelors Degree in Sales and Marketing, Business or similar discipline preferred
Salesforces/Delphi experience preferred
Benefits
Comprehensive learning and development programs to help you elevate your craft.
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
Paid Time Off & 9 Paid Holidays, including Mardi Gras.
401(k) Retirement Plan including Employer Matching Program
Exclusive discount and travel programs with Four Seasons worldwide.
Complimentary Employee Meals prepared by our Banquets culinary team.
Discounted parking near the hotel.
And much more!
Company
Four Seasons Hotel and Residences New Orleans
Four Seasons Hotel New Orleans offers riverfront luxury in the heart of the city.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase