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Gigs · 5 hours ago

Strategic Partner Manager, Fintech

New York

Full-time

Hybrid

Mid, Senior Level

Gigs is building the operating system for mobile services, allowing tech companies to integrate global connectivity effortlessly. The Strategic Partner Manager will own and grow fintech relationships, focusing on commercial growth, customer success, and business strategy.

SoftwareSubscription ServiceTelecommunicationsWireless

Responsibilities

Drive growth with our most strategic customers. Own, build, and expand partnerships with Gigs’ largest and most complex fintech accounts. Negotiate renewals and expansions, identify new revenue streams, and ensure customers see measurable ROI from Gigs

Act as a trusted advisor. Develop a deep understanding of your customers’ businesses, use cases, and KPIs. Anticipate needs, surface risks, and guide them as they scale into new markets, products, and geographies

Operate in a high-growth environment. Roll up your sleeves in a scaling company where playbooks are still being written. Help design and refine processes that enable both Gigs and our customers to grow faster, smarter, and more sustainably

Work cross-functionally. Partner with Go-To-Market, Marketing, Support, Implementation, and Product to deliver seamless launches, campaigns, and product rollouts. Ensure a best-in-class customer experience from onboarding to renewal

Balance commercial acumen with customer success. Own a revenue target and negotiate commercial terms while also focusing on adoption, value delivery, and retention. Bridge the worlds of account management and customer success for long-term growth

Qualification

Fintech expertiseEnterprise account managementCommercial ownershipHigh-growth mindsetCustomer-first orientationCuriosityEmotional intelligenceCollaborative approachAdaptability

Required

Experience managing enterprise accounts in B2B2C environments: you've owned relationships with large, complex customers who serve millions of end users – and understand the dual focus on the business customer and their consumers

Fintech expertise. You've partnered with fintech or financial services companies and can navigate regulatory complexity, integration depth, and the pace of innovation in this industry

Commercial ownership. You've carried revenue targets, negotiated contracts, and tracked metrics like NRR, GRR, and ARR. You can link customer success to tangible business growth

High-growth, product-led mindset. You know what it takes to thrive in fast-scaling companies where structure is still being built. You bring agility, creativity, and a builder's mentality

Customer-first orientation. You're motivated by helping customers succeed. You focus on impact, adoption, and value realization – not just renewals

Emotional intelligence & influence. You can build trust with C-level stakeholders, navigate tough conversations with empathy, and drive alignment across complex organizations

Collaborative approach. You actively engage peers across Product, Marketing, Support, and Implementation to orchestrate success. You're a team player who wins through collaboration

Curiosity & adaptability. You love learning new technologies, markets, and customer models. You adapt quickly and thrive in change