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Vital Records Control (VRC) · 4 months ago

Customer Care Agent

PAOLI1

Full-time

Onsite

Entry Level

$23/hr - $25/hr

1+ years exp

Vital Records Control (VRC) is seeking a Customer Care Agent responsible for interacting with customers to provide information and resolve complaints. The role involves answering inquiries through various communication channels and ensuring customer satisfaction by identifying needs and providing solutions.

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Responsibilities

Train, explain tasks, and assist in the solution of customer problems

Answer incoming phone calls, faxes, emails and respond to customer requests

Identify and assess customer’s needs to achieve satisfaction

Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Go the extra mile to engage customers

Key in new box information for all accounts

Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts

Responsible for taking paperwork from the 'ready to be filed tray' and placing it in each customer’s folder

At the end of each month, responsible for storing the previous month’s files in VRC boxes

Work on special projects as required by the Customer Service Manager or Director of Operations or as needs arise

Qualification

Customer support experienceTyping skillsComputer knowledge10-key by touchPleasant telephone mannerTeamworkTime managementFlexibility

Required

One (1) years' experience

Knowledge and ability-English and grammar

Pleasant telephone voice/manner

Ability to operate simple office equipment sufficiently to perform the job

Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy

Must have proven customer support experience

Must know 10-key by touch

Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered

Must have some computer knowledge

Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management

Ability to work with external customers, potential customers, vendors, and suppliers

Able to retain knowledge of services lines, prices, and delivery times

Ability to multi-task, prioritize and manage time effectively

Flexible, spontaneous, and able to deal with the unexpected

Must be able to tolerate heat in the summer and cold in the winter

While performing the duties of this job, the employee is regularly required to stand and walk

The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch

Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs

While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material