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Macy's · 4 months ago

Asset Protection Captain, Newport Centre - Jersey City - Full Time

20 Mall Drive E, Jersey City, NJ, 07310, US

Full-time

Onsite

Entry, Mid Level

1+ years exp

Macy's is a storied company that has been part of America's fabric for over 160 years. The Asset Protection Captain is responsible for training and supervising staff in theft prevention and ensuring a secure environment to maximize sales. This role involves developing programs to prevent theft, responding to incidents, and maintaining compliance with laws and company policies.

Consumer GoodsFashionRetail

Responsibilities

Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property

Develop, implement, and communicate programs to prevent theft amongst customers and employees

Participate in initial orientation and on-going training including the computer, surveillance, and alarm systems

Respond to customer and associate incidents to facilitate first aid and minimize company liability

Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company

Investigate criminal violations against the person or property of any customer or associate that is committed on company premises

Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager

Be an expert of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence

Successfully complete all security training requirements and maintain personal certifications as required by law

Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection

Develop and maintain relationship with local law enforcement to facilitate maximum coordination for potential criminal cases

Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned

Works on special assignments, investigations, and surveillance as directed by Store AP/LP Manager

Responds to alarm conditions at assigned store

Perform other duties as needed

Regular, dependable attendance and punctuality

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities