ServiceRocket · 4 months ago
Senior Consultant I, Solution Architecture
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California, focused on accelerating growth for its customers. The Senior Consultant I, Solution Architecture, will design innovative solutions leveraging the Atlassian suite, build trusted customer relationships, and guide clients on their transformation journeys while ensuring strategic alignment with corporate initiatives.
ConsultingEnterprise SoftwareProfessional ServicesSaaSSoftwareTraining
No H1B
Responsibilities
Deliver strategic solution roadmap discussions with customers, aligning their business objectives with Atlassian capabilities and potential AI enhancements
Map customers' critical corporate initiatives and strategic goals to measurable KPIs, demonstrating how the Atlassian platform and its System of Work can drive positive business outcomes
Act as a trusted advisor to customer stakeholders, including their technical and leadership teams, enhancing their strategic capabilities through sustained mentorship
Set and communicate a compelling vision for a productive and efficient future for each customer, considering their unique challenges and organizational capacity for change
Proactively identify and cultivate additional product and service opportunities within customer organizations that align with their strategic needs
Actively participate in strategic sales, proposal presentations, and ongoing team account planning and growth activities
As a Solution Architect, collaboratively building customer road maps is job one. These road maps align with corporate goals and provide innovative solutions to challenging business requirements. They do so by designing robust integrations between the Atlassian platform and other enterprise systems, leveraging ServiceRocket, Atlassian, and partner technologies to reduce friction and support new opportunities
Define the system architecture and provide high-level oversight for implementation and solution deployment for enterprise-scale projects at each stage of the road map journey
Guide customers through complex architectural decisions and implementation strategies, focusing on long-term value and successful user adoption
Advise customers on the change management processes required for successful adoption of new technologies and redesigned processes
Collaborate with product and engineering teams to rapidly prototype app innovations and custom solutions for customers
Lead the design of high-value, reusable strategic assets (e.g., architectural frameworks, best practice guides) that improve the team’s effectiveness in your area of deep specialization
Contribute to the development of ServiceRocket's intellectual property, including webinars and demonstrations that incorporate Atlassian's latest offerings and AI, analytics and System or Work technologies
Maintain a strong, positive personal brand by actively participating in relevant partner channels like the Atlassian Community, conferences, or blogging
Qualification
Required
Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 5 years and a Master's degree; or equivalent experience in a technical consulting or solutions architecture role
Proven experience in guiding customers through significant technology and process changes, including developing and implementing change management strategies
Demonstrable experience in mentoring other consultants or architects to grow their technical and solution design capabilities
Deep, demonstrable expertise in one of the following domains: Enterprise Strategy & Planning (Jira Align, Focus, Advanced Roadmaps), Enterprise Service Management (Jira Service Management, ITIL), World-Class Software Development (Jira Software, Bitbucket, CI/CD, DevOps, Scaled Agile, Cloud Migration (Atlassian Cloud, JCMA, CCMA, Teamwork Foundation)
Relevant industry certifications in areas such as Enterprise Architecture, Service Management (e.g., ITIL Expert), Agile (e.g., SAFe), DevOps, or Change Management (e.g., Prosci)
Multiple Atlassian Certifications (e.g., ACP, Atlassian Certified Master) are highly desirable
Adept at establishing and maintaining trust and rapport with senior customer stakeholders and internal teams
Strong commercial acumen with the ability to envision, design, and articulate sophisticated new solutions and multi-year architectures
Exceptional technical and non-technical communication skills; a 'master storyteller and visualizer' able to simplify complex technical concepts and articulate a compelling vision for solutions
'Presenter par excellence,' capable of delivering engaging and persuasive presentations and demonstrations to diverse audiences, including C-level executives
Expert at explaining and whiteboarding complex architectures and solutions, with a deep understanding of integrations between Atlassian and other platforms
In-depth knowledge of cloud architecture (AWS, Azure), SSO/identity management, web technologies, and APIs is required
Deeply customer-focused with an innovator mindset and a highly adaptable approach to leading engagements with external customers
Highly analytical with exceptional problem-solving skills and the ability to think critically and quickly on their feet
Benefits
Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
Stock options: you have the opportunity to participate in the ownership of the company.
Health insurance: we support you and your family–your well-being matters.
Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
Career pathways program: you can grow horizontally, vertically, or any way you want.
Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Company
ServiceRocket
ServiceRocket is trusted by thousands of enterprises, helping them get the most out of their software and transforming their businesses.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rob Castaneda
Founder/CEO
Joy Mbanugo, J.D., MAcc.
Chief Financial Officer
Recent News
MarketScreener
2025-06-21
2025-06-21
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