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AILY LABS · 4 months ago

Principal Customer Success Manager - CPG/Retail Expert- New York

New York, United States

Full-time

Onsite

Senior Level, Lead/Staff

$200K/yr - $225K/yr

7+ years exp

Aily Labs is a fast-growing applied AI scale-up founded in 2020, dedicated to revolutionizing business decision-making through its innovative AI mobile app. In the role of Principal Customer Success Manager, you will drive impactful solutions for clients in the CPG/Retail sector, ensuring alignment between customer expectations and product development while fostering transparent communication.

Artificial Intelligence (AI)Information TechnologySoftware

Responsibilities

Take ownership of non-technical development, focusing on delivering impactful solutions for our valued customers

Drive the development of innovative solutions that give business outcomes, enabling faster and more efficient processes

Ensure that future products align with and exceed the expectations of our clients, acting as a vital bridge between our customers and development teams

With full accountability for your projects, foster transparent and honest communication, both internally and externally, while actively seeking and providing constructive feedback

Qualification

Customer Success ManagementCPG/Retail Industry ExpertiseAccount ManagementConsulting ExperienceIndependent WorkerTask PrioritizationSimplifying Complex ConceptsCommunication SkillsInterpersonal SkillsStrategic Thinking

Required

Bachelor, Master or MBA degree

7-10+ years of experience in Customer Success, Business, Consulting, Account Management, ideally with some knowledge in the software/tech related area

Experience working with large enterprise (Fortune500) CPG/Retail customers

Deep understanding of CPG/Retail/eCommerce market dynamics and customer expectations - Industry expert

Experience working with Finance functions - knowledgeable of finance structures and drivers is a plus

Strong communication and interpersonal skills and being comfortable interacting with senior management of large luxury corporations

Prioritize tasks in a fast-paced environment with multiple stakeholders

Independent worker and being able to take responsibility that timelines are met

Strategically look at the bigger picture and not tunnel vision on small details

Simplify the complex and communicate the same way