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Luther Seminary · 4 months ago

Operations Student Leads – (Service Desk and Maintenance) Internal Hire

Saint Paul, MN

Internship

Onsite

Intern

Luther Seminary educates leaders for Christian communities and is seeking Operations Student Leads for their Service Desk and Maintenance teams. This role involves providing leadership and support to student workers while ensuring effective communication between Operations leadership and the student workforce.

Higher Education

Responsibilities

Use scheduling software to set up a monthly schedule for student workers for both Operations teams

Learn the building hours and schedule priorities

Work with leadership to schedule workers for events outside of normal hours

Communicate with other Service Desk workers about scheduling needs, timelines, and expectations; managing weekly hour maximums

Serve as a first point of contact for students who are unable to fulfill their shifts

Update Operations documents and SOPs as needed

Provide training to service desk student workers on our processes, policies, and procedures

Provide Operations department office support

Custodial services

Routine

Project

Event support

Light maintenance

Grounds keeping

Landscape plantings and mowing

Leaf removal

Snow removal

Grounds setup for events

Mail and Consumable product deliveries

Qualification

Customer service skillsVerbal communicationWritten communicationTroubleshooting skillsAttention to detailProfessional demeanorLift 30 poundsInterest in technologySelf-starter

Required

Commitment to Luther Seminary's Mission and Vision

Students must possess an ongoing commitment to advancing the Mission and Vision of Luther Seminary through the effective use and support of technology

Maintain a professional demeanor with individuals seeking help and provide support in a clear, calm manner

Protect the privacy and security of confidential account information

Attention to detail

Excellent customer service skills

Excellent verbal and written communication skills

Self-starter, motivated to proactively address issues, and willing to ask for help

Ability to describe problems as well as solutions on the phone

Must be able to read and write English

Ability to lift up to 30 pounds

Must be on campus during peak periods: September, January, May and June. Extended time away from campus should be discussed in advance with the on-call team and Operations Coordinator

Students must commit to a regular work schedule for the semester; some evening and weekend work will be required

The student must be punctual. Advance notice must be given for time off

This position requires the student to sign a special agreement regarding the administration of student passwords and confidential account information