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Luther Seminary · 4 months ago

Operations Student Worker (Service Desk and Maintenance teams) Internal Student Only

Saint Paul, MN

Internship

Onsite

Intern

Luther Seminary is an educational institution that trains leaders for Christian communities. The Operations Student Worker role involves maintaining high standards of customer service and professionalism while supporting the Service Desk and Maintenance teams in ensuring a clean and hospitable environment on campus.

Higher Education

Responsibilities

Serve as the primary point of contact for students, faculty, staff, and alumni on campus

Provide event assistance and hospitality

Perform administration and general office duties, including answering phones and filing

Conduct rounds to check the status of facilities

Provide assistance to campus community members needing building access

Respond promptly to phone calls or e-mail inquiries

Check Info email hourly and direct all that in during a shift; keep all necessary tabs open

Receive packages when the question isn’t available

Communicate with and escalate as needed to Operations, Facilities, and Office of Technology to notify them of any issues and respond to requests agency; escalating any issues on campus to 911 immediately

Assist with events on campus; receiving deliveries, answering receive, and preparing spaces

Make and check on Cafe Coffee Service each weekday

Help with light set-up and tear-down, such as bathroom inspection, moving tables, assisting caterers, and communication with Event, Operations, and Facilities staff

Ensure a clean, orderly, healthy, attractive and secure work environment for all of Luther Seminary’s guests, students, staff, and faculty

Provide Operations administration support

Stock shelves and sort mail in the Campus Supply/Mail Center

Perform custodial services including general cleaning of occupied spaces, trash and recycling management, and deep cleaning restrooms, flooring, and windows

Move and arrange furniture and equipment; prepare classrooms and multi-purpose rooms for special events and activities; clean up furniture, equipment, and debris following these events

Perform a variety of routine grounds maintenance duties in the beautification of the Seminary grounds

Operate powered and non-powered equipment and tools for landscape plantings and mowing, leaf removal, snow clearing, and grounds setup for events

Deliver mail and consumable products

Work with staff performing manual labor in various environments

Qualification

Customer service skillsAttention to detailVerbal communicationWritten communicationTechnology interestLift 30 poundsProblem-solving skillsSelf-starter

Required

Commitment to Luther Seminary's Mission and Vision

Students must possess an ongoing commitment to advancing the Mission and Vision of Luther Seminary through the effective use and support of technology

Maintain a professional demeanor with individuals seeking help and provide support in a clear, calm manner

Protect the privacy and security of confidential account information

Attention to detail

Excellent customer service skills

Excellent verbal and written communication skills

Self-starter, motivated to proactively address issues, and willing to ask for help

Ability to describe problems as well as solutions on the phone

Must be able to read and write English

Ability to lift up to 30 pounds

Expected to be on campus during peak periods: September, January, May and June

Extended time away from campus should be discussed in advance with the on-call team and Operations Coordinator

Experience working independently