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Community Care of West Virginia · 5 months ago

Program Manager-BH School Based (Upshur Co.)

Buckhannon, WV, USA

Full-time

Onsite

Entry, Mid Level

1+ years exp

Community Care of West Virginia is focused on providing quality care and support to its patients. They are seeking a Program Manager to oversee the development and execution of school-based behavioral health programs, ensuring compliance with regulations and promoting effective service delivery. The role involves coordinating teams, managing operations, and fostering communication between various stakeholders.

CommunitiesHealth CareHospitalNon Profit

Growth Opportunities

Responsibilities

Participates in long-range planning and directs and coordinates the implementation of plans for developing and operating school based behavioral health under the COO

Coordinates the work of teams to ensure effective service delivery to recipients of care

Works with the PAX GBG Coordinator to assist with scheduling PAX GBG training across CCWV’s service area

Collaborates with PAX GBG Coordinator to do Spleem Counts and other data functions within the school systems related to PAX GBG implementation

Communicate with principals and other school staff to coordinate space and other solutions between CCWV and the school systems

Reports issues and concerns in the school-based setting to the CMO-BH and COO

Promotes clear communication amongst patients and treating clinician(s)

Participates in data collection, reporting, and program evaluation related to quality assurance and initiatives

Assist with creation and adoption of policies that meet CCWV, State, and Federal Guidelines

Maintains confidential personal information that must be safeguarded to prevent damage to patients’ lives or reputations. Utilizes sound judgment and caution in communications with individuals inside and outside of CCWV. Ensures compliance with various regulatory agencies

Other projects and duties as assigned

Supports the Mission, Values, and Vision of Community Care of West Virginia

Assist patients, family members, or other clients with concern and empathy; respect their confidentiality and privacy; and communicate with them in a courteous and respectful manner

Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated

Identify yourself in a pleasant and positive manner

Take responsibility for helping the patient

Assist in the orientation/training of new Team Members

Consistently work in a positive and cooperative manner with fellow Team Members

Assist other Team Members in the performance of their assignments

Take direction and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless patient care

Demonstrate flexibility to perform duties wherever volume deems it necessary within the Organization

Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns

Investigate and follow through on unusual orders or requests for service or information

Follow proper reporting procedures for actual or potential accidents and/or incidents so follow-up and/or prevention can occur

Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service

Consistently evaluate work and determine if further steps are needed to meet patient expectations

Consistently demonstrate the ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary

Organize job functions and work areas to be able to complete varied assignments within established time frames effectively

Consistently demonstrate the ability to take the initiative to make decisions/choices without direct supervision

Demonstrate knowledge and understanding of all policies and procedures and the ability to reference them from appropriate books and manuals

Comply with CCWV’s infection control policies and procedures, including Bloodborne Pathogen and the Exposure Control Plan to ensure a safe working environment for self and others

Qualification

Electronic health recordsOralWritten communicationMicrosoft OfficeProblem-solving skillsLeadership experienceSelf-directed workOutreach communicationOrganizational skills