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Fireline · 11 hours ago

Operations Trainer

Baltimore, MD

Full-time

Hybrid

Mid Level

$75K/yr - $95K/yr

Encore Fire Protection is the east coast's largest full-service fire protection company, dedicated to delivering superior experiences to its customers. The Operations Trainer will onboard new partners onto Encore’s software applications and systems, ensuring users are proficient to enhance productivity and streamline processes.

Consulting

Responsibilities

Develop and deliver engaging in person or remote training sessions for groups ranging from 3 to 40 participants

Design user-friendly training materials, including guides, presentations, and online resources

Assess the training needs of employees and tailor sessions accordingly

Provide one-on-one support and troubleshooting assistance as needed

Gather feedback to continuously improve training programs and materials

Collaborate with M&A, IT, data integrity, and application development teams to stay updated on new features and standard operating procedures

Monitor and evaluate the effectiveness of training programs through assessments and user feedback

Qualification

Training experienceSoftware applications knowledgeMicrosoft Office proficiencyCommunication skillsSimplify conceptsInterpersonal skills

Required

Strong understanding of various software applications and systems

Excellent communication and interpersonal skills

Ability to simplify complex concepts for diverse audiences

Proficient in Microsoft Office and other relevant software tools

Ability to travel up to 80% to various Encore locations to facilitate training sessions for newly onboarded partner companies

Preferred

Bachelor's degree in Education, Information Technology, Business, or a related field preferred

Experience in training or teaching, particularly in technology applications

Benefits

Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.

Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.

Company-paid life insurance policy of $50,000 to give you peace of mind.

Company

Fireline

Founded in 1947, Fireline is a company committed to excellence in providing professional fire protection equipment and services in the mid-Atlantic regions of Maryland, DC, and Northern Virginia.

Founded in 1947