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Gallagher Re · 4 months ago

Claims Quality Specialist Lead

Seattle, Washington

Full-time

Hybrid

Senior Level, Lead/Staff

$65K/yr - $127K/yr

6+ years exp

Gallagher Re is seeking a Claims Quality Specialist Lead to join their dedicated team focused on improving client outcomes in claims handling. This role involves managing compliance and quality functions, conducting training, and developing strategic plans to enhance performance for large dedicated clients.

ConsultingInsuranceRisk Management

Responsibilities

Manages compliance and quality functions whose mission is to provide assistance to Field Operations and Account Management in order to exceed our client's claim handling expectations

Collaborates internally and externally to develop strategic plans for assigned client's customized requirements

Proactively identifies areas for development, conducts training and education and develops special projects to assist the Field with improved performance

Plans, conducts and manages assignments demonstrating a comprehensive knowledge of claim handling requirements

Develops project plans, collects and analyzes data, and presents resulting findings and recommendations

Plans, coordinates and directs training and staff development programs for the client

Conducts needs analysis studies and confers with leadership to determine training needs

Formulates audit and training policies, programs, and schedules, based on knowledge of identified client needs, company production processes, business systems, or changes in products, procedures or services

Organizes and develops training manuals, reference library and other educational materials

Develops special projects designed to increase efficiency and overall claims handling performance

Responsible for special projects

Proven track record in handling and supervising General Liability claims with an emphasis on Premises Liability matters

Interprets internal or external business issues and recommends solutions/best practices

Serves as senior subject matter expert associated with content, processes, and procedures

Qualification

Claims handling experienceAnalytical skillsTechnical skillsTraining developmentInsurance knowledgeProject managementMicrosoft WordMicrosoft ExcelAdobe ProfessionalPowerPoint