Padmore Global Connections ยท 4 months ago
CRM Administrator
Atlanta, Georgia, United States
Full-time
Hybrid
Entry, Mid Level
$55/hr - $55/hr
2+ years expPadmore Global Connections is seeking a CRM Administrator/Project Coordinator with experience in Oracle Service Cloud. The role involves managing and enhancing the CRM system while coordinating various projects to ensure efficient planning and execution.
Information Technology & Services
Responsibilities
Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys campaigns, databases and permissions
Assists in testing and verification for internal custom code and vendor software releases, patches, and add-ons
Collaborates with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, and easy to maintain
Assist the technical leads and work with technical and functional staff within CRM team as well as developers, database and systems administrators to ensure system availability along with performing regular testing of business continuity plans
Manage data integrity, including imports, migrations, integrations and data cleanup
Responsible for providing application administration, troubleshooting and support for information technology projects, applications and systems. This includes code migration, change control, application security, performance and availability
Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite
Coordinate project timelines, deliverables, and resources across multiple teams
Maintain project documentation, including Business Requirement Documents, test plans, test results, project plans, and meeting notes
Schedule project meetings to ensure timely updates and issue resolution
Qualification
Required
Strong proficiency with CRM administration, data management, reporting tools, campaigns, surveys, Intelligent Advisor
Strong proficiency with HTML, CSS, and JavaScript
Effective written and verbal communication skills
Strong interpersonal, analytical, and organizational skills
Familiarity with project management software (e.g., Jira, Trello, Confluence, Asana)
Advanced knowledge in Microsoft Office using Microsoft Excel, Microsoft Word and PowerPoint
2-3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar)
12 years of experience in project coordination or project management
Preferred
Prior public sector experience
Company
Padmore Global Connections
Padmore Global Connections LLC (PGC) is a premier provider of cutting-edge technology and project management solutions with locations in North Brunswick NJ, Medford MA, Herndon VA and Monroe NC.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Eric Ayim, B. Acc., PMP
CFO & Co-Founder
Company data provided by crunchbase