ReliaQuest · 4 hours ago
Associate IT Engineer
Salt Lake City, UT
Full-time
Onsite
Entry Level
1+ years expReliaQuest is a company focused on IT Infrastructure and customer service, and they are seeking an Associate IT Engineer to support end users. This role involves providing technical assistance, troubleshooting issues, and ensuring a smooth technology experience for employees during onboarding and beyond.
Cloud Data ServicesCyber SecurityInformation TechnologyNetwork SecuritySaaS
Responsibilities
Provide a smooth and seamless technology experience for new employees in onboarding
Function as the first line of support for requests and issues from internal employees
Respond to queries from a variety of sources, including phone calls, direct messages, walk-ups, and Jira tickets
Log, prioritize, and respond to queries based on urgency, needs of business, and affected priority groups
Evaluate, isolate, and resolve technical issues via systematic troubleshooting – this includes asking open and closed questions and reliably reproducing intermittent issues
Install, modify, and repair computer hardware and software
Assist and educate customers through the problem-solving process
Follow up with customers to ensure issues have been resolved
Maintain accurate asset and peripheral inventory
Maintain and troubleshoot Microsoft Teams conference rooms, and a variety of audio/video deployments
Securely configure and deploy computer hardware for trade shows, demo environments, internal events, and other ad hoc settings
Assist with device management in a primarily macOS environment
Contribute technical writing to a rapidly growing and changing knowledge base
Identify and develop ongoing infrastructure projects to improve workflow and process management
Qualification
Required
Bachelor's Degree preferably in a field related to Information Technology
1-3 years of experience of Mac and/or Windows troubleshooting and configuration
Experience and skill related to customer service
Basic understanding of Networking concepts (TCP, UDP)
Experience resolving hardware and software issues, including user environment and educational opportunities
Comfortable navigating command line interfaces
Ability to demonstrate good attitude, energy, and effort
Be Accountable, Focused, Adaptable, and Helpful
Preferred
Experience managing Active Directory and Microsoft 365
Experience remotely managing devices in a blended operating system environment
Demonstrated success in a fast-paced customer service environment
Clear communicator across a variety of styles, both written and verbal
Company
ReliaQuest
The world's leading brands use ReliaQuest's GreyMatter platform for continuous visibility, automation, & measurement across their security.
1001-5000 employees
H1B Sponsorship
ReliaQuest has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (4)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$830MKey Investors
Kohlberg Kravis RobertsFTV Capital
2025-03-31Private Equity· $500M
2021-12-01Private Equity
2020-08-25Private Equity· $300M
Leadership Team
Brian Murphy
CEO and Founder, ReliaQuest
Joe Partlow
Chief Technology Officer
Recent News
IT Brief New Zealand
2025-11-07
2025-10-15
Company data provided by crunchbase