SWBC · 4 months ago
Payment Reminder Representative
San Antonio, TX
Full-time
Onsite
New Grad, Entry LevelSWBC is seeking a talented individual to communicate with various financial institutions’ borrowers to negotiate past due payments and resolve delinquent accounts. This role emphasizes utilizing customer service skills to assist customers with their payments while adhering to regulations and company policies.
BankingFinanceFinancial ServicesInsurance
Responsibilities
Through inbound/out-bound calling, collects past due payments and/or payment arrangements to resolve delinquent accounts
Uses sound judgement and follows client and corporate policies to determine suitable collection solutions
Consistently documents conversations clearly and concisely in required collection systems; accurately updates borrower personal information to provide to financial institutions
Accurately processes electronic payments using the ECM/Portal system
Accurately investigates questions, problems or complaints and promptly refers complex situations to the appropriate resources to ensure client and borrower satisfaction
Qualification
Required
High School Diploma or equivalency
Excellent interpersonal, written and oral communication, problem solving and telephone etiquette skills
Working knowledge of personal computers to include Microsoft Word, Excel and Internet
Able to prioritize multiple tasks to ensure successful completion of duties
Able to sit for long periods of time
Able to stoop, kneel, and lift 10-20 lbs. of files or other documents
Able to type a minimum of 35 wpm
Preferred
Call Center experience preferred
Bilingual preferred
Benefits
Competitive overall compensation package
Work/Life balance
Employee engagement activities and recognition awards
Years of Service awards
Career enhancement and growth opportunities
Leadership Academy and Mentor Program
Continuing education and career certifications
Variety of healthcare coverage options
Traditional and Roth 401(k) retirement plans
Lucrative Wellness Program
Company
SWBC
SWBC is a provider of insurance, mortgage, and investment services to financial institutions, businesses, and individuals.
Founded in 1976
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Dudley
President and Co-founder
Recent News
2025-09-12
Morningstar.com
2025-08-13
Company data provided by crunchbase