Gallagher Bassett · 13 hours ago
Claims Quality Specialist Lead
Seattle, WA
Full-time
Hybrid
Senior Level
$65K/yr - $127K/yr
6+ years expGallagher Bassett is dedicated to helping clients navigate complexity and support recovery. The Claims Quality Specialist Lead will manage compliance and quality functions, collaborate on strategic plans, and lead training and development initiatives to enhance claims handling performance.
BeautyCosmeticsE-Commerce
Hiring Manager
Shelby Raquet
Responsibilities
Manages compliance and quality functions whose mission is to provide assistance to Field Operations and Account Management in order to exceed our client's claim handling expectations
Collaborates internally and externally to develop strategic plans for assigned client's customized requirements
Proactively identifies areas for development, conducts training and education and develops special projects to assist the Field with improved performance
Plans, conducts and manages assignments demonstrating a comprehensive knowledge of claim handling requirements
Develops project plans, collects and analyzes data, and presents resulting findings and recommendations
Plans, coordinates and directs training and staff development programs for the client
Conducts needs analysis studies and confers with leadership to determine training needs
Formulates audit and training policies, programs, and schedules, based on knowledge of identified client needs, company production processes, business systems, or changes in products, procedures or services
Organizes and develops training manuals, reference library and other educational materials
Develops special projects designed to increase efficiency and overall claims handling performance
Responsible for special projects
Proven track record in handling and supervising General Liability claims with an emphasis on Premises Liability matters
Interprets internal or external business issues and recommends solutions/best practices
Serves as senior subject matter expert associated with content, processes, and procedures
Qualification
Required
Bachelors degree and a minimum of 6 years claims experience
Strong analytical and technical skills
Solid working knowledge of claims handling best practices
Working knowledge of Word, Excel, Adobe Professional, and Power Point
Preferred
Knowledge of accepted industry standards and practices
Solid understanding of insurance companies, third party administrators and the insurance brokerage business
Computer knowledge with related claims and business software experience
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher Bassett
About Gallagher Bassett: We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Hessling
Chief Executive Officer- North America
Scott Hudson
President and CEO
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