Regal Medical Group · 4 months ago
Tech Support Level I
Northridge, CA
Full-time
Hybrid
New Grad, Entry Level
$21/hr - $22/hrRegal Medical Group, Inc. is one of the fastest growing Independent Physician Associations in Southern California, offering a supportive work environment. They are seeking a Tech Support Level I to provide technical support for information systems, manage technology needs, and ensure customer satisfaction through effective communication and problem-solving.
Health CareMedicalTherapeutics
Responsibilities
Provides coordination of technology needs and operations, including ongoing development and implementation of information systems support that is responsive to customer needs
Supports the fulfillment of Heritage Provider Network and Regal Medical Group mission and values
Computer Tech Support - Will provide on-site and Remote Desktop Computer Technical Support to end-users on a variety of moderate to complex microcomputer technical Identifies researches and resolves technical problems. Works in a Microsoft XP Windows Server 2003 environment
Create and Administer accounts using Microsoft Active Directory
Create accounts for third party applications – EZCAP, REA, any other proprietary apps
May also provide technical support for LAN/WAN Administration
Works independently with minimal supervision. Will resolve PC hardware/software configuration problems and install hardware/software products and/or approved patches
Will troubleshoot desktop hardware and software technical issues, and interact with end-users to identify current computing environments
Position will primarily be first shift. However, candidate must be able to work Flexible shifts between the hours of 0700-1900, including weekends if necessary to meet emergency customer requirements
Must have a good working knowledge and understanding of concepts, practices, and procedures commonly used in supporting a Microcomputer hardware/software environment, including PC Setup, installation and configuration
Ability to install Microcomputer HW/SW peripherals and troubleshoot Desktop Applications and connectivity issues in a Microsoft Windows Operating System
Must have good written/verbal communication skills, including excellent customer interface skills
Ability to bend, crawl and lift up to 50 lbs to provide on-site technical installations support
Ability to commute to remote office locations and provide technical support
Must comply with all physical, data and IT security requirements, including any health and safety policies and procedures
Be able to independently place service calls on all I.T. equipment under service maintenance agreements with their respective vendors
Be able to assist with all telephone related issues, such as ACD programming changes, name changes, extension additions, report management, and overall phone system administration. (Nortel Norstar Meridian, BizPhone, Shortel VOIP a plus.)
Provides insight into user needs through open communication with the user and supports the development of processes and procedures necessary to achieve strategic objectives and improve support delivery
Provides recommendations for IS initiatives that support the user community. Ensure all process are completed in a timely manner and performs random audit on IS practices, reports on support delivery
Develops and fosters a customer satisfaction focused, service mentality within department to strengthen and build relationships with Heritage Provider Network and other Regal Medical Group regions and departments and communicates a balanced view of Information Systems importance in relation to other departments and business functions
Monitors and reports on the delivery of all hardware, software, data and voice network infrastructure, and Internet/intranet deployment
Acts as support for all aspects of RMG Technology operations including, but not limited to the following…
Asset Management
User support
All other duties as directed by management
Qualification
Required
A Bachelor's degree from a four-year college or appropriate industry experience and/or certification
Excellent written and verbal communication skills
Knowledge or experience and understanding of IS operations and support experience encompassing multiple aspects of IS operational activities
Proficient in MS Office applications
Proficient in troubleshooting PC related technical problems
Proficient in installation and configuration PCs, Operating systems and applications
Medical group or IPA operations information systems management experience
Experience with clinical applications
A+, Network+. MCSE, CCNA
Customer service skills
Benefits
Employer-paid comprehensive medical, pharmacy, and dental for employees
Vision insurance
Zero co-payments for employed physician office visits
Flexible Spending Account (FSA)
Employer-Paid Life Insurance
Employee Assistance Program (EAP)
Behavioral Health Services
401k Retirement Savings Plan
Income Protection Insurance
Vacation Time
Company celebrations
Employee Referral Bonus
Tuition Reimbursement
License Renewal CEU Cost Reimbursement Program
Business-casual working environment
Sick days
Paid holidays
Mileage
Company
Regal Medical Group
Regal Medical Group is an acute care community hospital that provides health care, therapies, pediatrics and dermatology services.
Founded in 1994
1001-5000 employees
H1B Sponsorship
Regal Medical Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Jennifer Dunphy, DrPH, MBA, MPH
Chief Population Health Officer | Senior Vice President
Jeanette Grandes
Executive Assistant to Senior Vice President and Chief Operations Officer
Recent News
Company data provided by crunchbase