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SunSource · 4 months ago

Inside Sales Representative - Instrumentation Products

Matthews, NC 28105

Full-time

Onsite

Entry Level

3+ years exp

SunSource is a provider of process equipment solutions for various markets. They are seeking an energetic, self-driven Inside Sales Representative for their Instrumentation Products team to provide technical customer service and support to the outside sales staff.

EnergyIndustrialMachinery ManufacturingProductivity ToolsRenewable EnergySolarSupply Chain Management

Responsibilities

Providing outstanding service to our customers and support to the outside sales staff

Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems

Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary

Selecting and specifying products based on customer application and design prerequisites

Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager

Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines

Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information

Obtaining purchase order number and/or credit card information from customer

Conferring with Accounting to research and resolve invoicing or credit discrepancies

Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products

Qualification

Inside Sales ExperienceMechanical AptitudeTechnical Customer ServiceElectrical KnowledgeMicrosoft Office ProficiencyProblem SolvingTeam PlayerCommunication Skills

Required

Associate's Degree (Bachelor's preferred) from a Business or Engineering program. Other majors and experience will be considered

Three plus years experience working in an Inside Sales relatable position within the Industrial Fluid Process industry

Preferred

Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude

Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence

Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric

Working knowledge of Microsoft Office Products (Outlook, Word, Excel, etc.), Prophet 21