WineFetch · 5 months ago
PPE Technical Support Specialist
United States
Full-time
Remote
Entry, Mid Level
$64K/yr - $96K/yr
2+ years expWineFetch is seeking a PPE Technical Support Specialist to join their team. This role involves providing exceptional customer service and support to users of the Optimal Blue Product and Pricing Engine, as well as training clients on new product updates and enhancements.
E-CommerceMarketing AutomationRetailRetail TechnologyWine And Spirits
Responsibilities
Supports Emerging/Inside Sales Clients via chat messaging, email, telephone/video calls
Serves as liaison between end-users of the Product and Pricing engine and Optimal Blue to ensuring issue resolution, timely responses to questions and overall system support
Track and identify business trends that could result in potential jeopardy of the customer account
Communicates business trends and/or operational issues or other information that may impact client satisfaction with the appropriate internal parties like sales or client success
Maintains ongoing knowledge of the system to ensure appropriate level of customer service and issue resolution
Plays a key role in the training of clients on enhancements, new systems, or procedures
Consults with senior peers on non-complex projects to learn through experience
Achieves satisfactory ratings for all performance metrics i.e. “Rules of the Road” or other communicated requirements
Ensures timely completion of assigned projects while performing day-to-day customer support
Qualification
Required
Typically requires at least two (2) years of mortgage experience and/or demonstrated technical capabilities
Excellent customer service skills to include a proactive instead of reactive approach to issue resolution
Excellent verbal and written communication skills
Ability to follow established processes and procedures to resolve customer related issues
Ability to work 10am to 7pm CST, Monday through Friday
Preferred
Mortgage pricing and/or Secondary/lock desk experience and/or experience with Optimal Blue Product and Pricing engine preferred
Benefits
Medical
Dental
Vision
Basic life insurance
Short/long term disability
401(k) participation (with company match)
10 days of vacation for new employees
Sick time based on state requirements
8 Company-paid holidays
2 personal holidays per year
Company
WineFetch
WineFetch is an e-commerce and marketing platform for the retail wine and spirits industry
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2019-03-15Acquired
Leadership Team
Matthew R.
Chief Revenue Officer
Company data provided by crunchbase