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10x Genomics · 6 hours ago

Director of Commercial Operations

Pleasanton, CA

Full-time

Onsite

Director/Executive

$198K/yr - $268K/yr

8+ years exp

10x Genomics is a leader in advancing biological research and innovation. They are seeking a Director of Commercial Operations to drive the effectiveness and scalability of their global commercial organization, focusing on sales enablement, process alignment, and technology management to maximize revenue growth and enhance customer experiences.

Biotechnology

H1B Sponsor Likely

Responsibilities

Serve as a core member of the commercial team, shaping strategic direction and ensuring operational readiness to meet long-term and near-term revenue objectives

Act as the principal integrator across Commercial, ensuring cohesion between systems, processes, enablement, and field execution

Drive adoption of consistent processes, metrics, and reviews that establish discipline, accountability, and predictability in commercial performance

Define clear field role descriptions and KPIs in partnership with Sales leadership; clarify ways of working across teams to optimize collaboration and efficiency

Build and scale sales enablement programs, including sales playbooks, content strategy/management, SOPs, field programs, and deal desk support

Own funnel and forecast management disciplines, ensuring accuracy, transparency, and consistency across geographies and functions

Partner with Sales, Marketing, and Support leaders to ensure teams are equipped with the resources, tools, and frameworks required for effective customer engagement

Standardize and continuously improve commercial workflows to accelerate sales productivity and create consistent customer experiences

Manage and maintain the GTM technology stack, including Salesforce.com, Marketo, Service Cloud, and related sales tools (lead gen, commerce, content platforms)

Oversee system governance and prioritize platform-related projects in collaboration with IT/productivity engineering teams

Ensure systems are designed and configured to align with commercial workflows, enable scale, and deliver actionable insights

Evaluate and deploy tools that enhance efficiency, content delivery, customer engagement, and sales execution

Define, track, and report on key KPIs to measure the impact of enablement initiatives, sales execution, and technology adoption

Use data and insights to continuously refine GTM strategies and identify opportunities for growth

Lead ongoing business reviews with senior stakeholders to ensure strategy, performance, and operational priorities remain aligned

Demonstrate the ROI of commercial operations initiatives through regular reporting and strategic recommendations

Build and lead a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement

Serve as a trusted advisor to commercial leadership on process, systems, and operational effectiveness

Champion a “WE before ME” culture rooted in rigor, foresight, and customer impact

Qualification

Commercial OperationsSales EnablementCRM (Salesforce.com)Marketing Automation (Marketo)Process MappingWorkflow OptimizationData AnalysisLeadership ExperienceStakeholder ManagementTeam BuildingCustomer EngagementCommunication Skills

Required

8+ years of experience in Commercial Operations, Sales Enablement, Revenue Operations, or related roles; strong preference for experience in life sciences, biotechnology, or scientific instrumentation

4+ years of leadership experience, including building and managing teams

Demonstrated success in designing and scaling enablement programs (playbooks, content, deal desk, SOPs, pipeline/forecast management)

Proven expertise in CRM (Salesforce.com), marketing automation (Marketo), and service/support platforms (Service Cloud), with a strong grasp of broader sales tools and GTM tech stack integration

Strong commercial acumen and experience supporting customer-facing teams in complex B2B/scientific sales environments

Exceptional communication and stakeholder management skills; able to influence and drive alignment across functions

Bachelor's degree in Business, Marketing, Life Sciences, or related field required

Preferred

Experience in process mapping, workflow optimization, or formal project/process management certification (e.g., PMP, Lean Six Sigma)

MBA or advanced scientific/business degree preferred

Benefits

10x’s equity grants

Comprehensive health and retirement benefit programs

Annual bonus program

Sales incentive program

Company

10x Genomics

Glassdoor3.5

Cells are the basic unit of life.

Founded in 2012

Pleasanton, California, US

1001-5000 employees

http://10xgenomics.com

H1B Sponsorship

10x Genomics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (41)

2024 (40)

2023 (35)

2022 (52)

2021 (34)

2020 (16)