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Revive · 4 months ago

EAP Management Consultant

United States

Full-time

Remote

Mid Level

3+ years exp

Revive is a company focused on improving employee performance and leadership skills through its EAP services. The EAP Management Consultant will establish partnerships with clients, diagnose issues, provide consultations, and deliver various onsite services to enhance workplace satisfaction and performance.

ConsumerHealth CareMental HealthPrimary and Urgent CareTherapeutics

Responsibilities

Provide consultative services for client companies requesting onsite services including training, critical incident stress management services and additional onsite services to ensure appropriate coordination and delivery

Provide supervisory consultations with HR/Managers/Occupational Health to assess workplace issues/trends and provide suggestions and assist with development (aftercare monitoring for up to one year for mandatory, substance abuse and high-risk cases)

Accept calls for all EAP self-referrals and supervisory referrals; educate clients on and connect to various services available and applicable through EAP/Wellness services

Conduct client intake and assess various risk factors including depression, substance abuse, domestic violence, child/elder abuse, threats of violence suicide and homicide. Assist callers in crisis situations and identify immediate solutions for trauma

Maintaining accurate and complete client information in our customized computer program

Collaboration with local EAP counselors and treatment centers to devise and monitor treatment plans for each client

Assist client companies in identifying specific workplace issues and EAP resources available to assist resolving identified issues

Provide individual counseling sessions and additional onsite services, including trainings, CISM, orientations and health fairs

Act as clinical liaison for BHS Program Management for utilization reviews, customer-facing meetings, and customer implementations

Aid BHS Business Development team with sales opportunities by highlighting clinical trends and successes

Provide coaching for supervisors in the areas of team management, morale, performance feedback, and other supervisory skills

Provide high level consultation to human resources and leadership on issues that have an organizational impact such as morale, reduction in force, diversity, equity and inclusion, national/global events, etc

Participation in on-call/pager rotation

Participates in weekend day rotation

Other duties as assigned

Qualification

EAP experienceCase managementWorkplace consultingSocial work licensePerformance evaluationsMicrosoft OfficeCounseling skillsCrisis interventionTeam management