ASSA ABLOY Group · 12 hours ago
Customer Care Representative
Trenton, NJ
Full-time
Onsite
New Grad, Entry LevelASSA ABLOY Group is a leading supplier of entrance automation solutions, and they are seeking a Customer Care Representative to support their district service business. The role involves providing superior customer service, managing service calls, and assisting with various administrative tasks to improve operational efficiencies.
BiometricsConsumer ElectronicsElectronicsFurnitureHomeland SecurityManufacturingPublic SafetySecurityService IndustrySmart Home
Responsibilities
Responsible for all aspects of customer service including, but not limited to; Answering incoming telephone calls, entering customer information in BAAN, scheduling service calls with customers, efficiently dispatching Technicians via FMP360, providing quotes to customers based on Technicians recommendations (when required), driving upgrades as directed and ordering parts (when required)
Effectively collect all required service call information including, but not limited to; confirming billing address, confirming purchase order number if required, service call details and ensuring this information is clearly relayed in BAAN when entering service call
Provide feedback on status of orders to customers
Forward new equipment sales leads to Sales Representatives
Maintain monthly reports for key customers as instructed by Service Manager
Act as the liaison between production and sales
Assist with the phone team to answer corporate calls
Identify warranty conversion opportunities and communicate with outside sales representative
Qualification
Required
Self-motivated and results driven individual
Ability to oversee field service activities
Effective communication skills with service team and customers
Ability to provide superior customer service via phone and email
Ability to produce and follow up on service quotes
Experience in answering incoming telephone calls
Experience in entering customer information in BAAN
Experience in scheduling service calls with customers
Experience in efficiently dispatching Technicians via FMP360
Ability to collect required service call information
Ability to provide feedback on status of orders to customers
Ability to maintain monthly reports for key customers
Ability to act as the liaison between production and sales
Ability to assist with answering corporate calls
Ability to identify warranty conversion opportunities
Company
ASSA ABLOY Group
ASSA ABLOY Group is a door opening solutions, dedicated to satisfying end-user needs for security, safety, and convenience. It is a sub-organization of ASSA ABLOY Group.
Founded in 1994
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.01MKey Investors
Callaghan Innovation
2020-10-09Grant· $0.01M
Leadership Team
Eva Karlsson
Vice President Business Area Air Handling Cooling & Heating
John McGuire
Vice President of Corporate Development - Yale & August Home
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2025-12-05
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