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Patriot Rail · 4 months ago

Car Host Seasonal Seasonal

Lincoln, NH

Part-time

Hybrid

New Grad, Entry Level

Patriot Rail is a company focused on providing exceptional customer service and safety in the scenic railroad industry. They are seeking a Car Host Seasonal to serve as a tour guide, ensuring passengers have a safe and enjoyable journey while providing information and assistance during their ride.

AutomotiveTransportation

Responsibilities

Attend safety briefings (pre-trip)

Verify assigned car is prepared and ready

Assist in loading and unloading of passengers

Maintain safety rules

Be knowledgeable about the train, individual cars and scenic highlights

Respond to any customer inquiries with accurate up-to-date information

Provide superior customer service

Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication

Provide First Aid/CPR/AED in the event of emergencies

Strong customer service skills with the ability to resolve customer conflicts, should they arise

Read, write and communicate effectively with co-workers and the general public

Deal professionally, courteously and tactfully with the public and coworkers

Flexibility to work nights, weekends and/or holidays when needed, particularly during the Fall peak season

Additional duties as assigned

Qualification

Customer service experienceFirst Aid/CPR/AED certificationCommunication skillsProblem solving skillsTeamworkSelf-motivationTime management

Required

Proven customer service experience

Friendly, courteous demeanor

Excellent communication skills

Ability to multi-task efficiently & effectively

Work both independently and as a team

Ability to think through problems and come up with solutions

Self-motivation and the ability to work with minimal interference

Must pass all required assessments

Must pass a background screening

May require a post-offer medical examination, including drug and physical capabilities test

Strict disciplinary policy regarding inability to report to work within proper time frame, or failure to accept a call for work

Certified or willing to obtain certification in First Aid/CPR/AED

Valid Driver's License

Company

Patriot Rail

Patriot Rail is one of North America's safest and most reliable rail and rail services solutions companies, helping to develop innovative solutions while creating optimal value for its customers, stakeholders, and employees in the communities it serves.

Founded in 2006