Zynga · 2 hours ago
VIP Account Manager
Chicago, IL
Full-time
Hybrid
Mid Level
$30/hr - $30/hr
3+ years expZynga is a global leader in interactive entertainment, known for its diverse portfolio of games. The VIP Account Manager will be responsible for cultivating relationships with high-value players, increasing player lifetime value, and driving revenue growth through proactive communication and collaboration with cross-functional teams.
GamingMobilePC Games
Responsibilities
The Account Manager will be responsible for cultivating and developing relationships and serves as a trusted consultant to our most financially invested and players in his / her VIP base by reaching more than 125 contacts a day via phone/email
Serve as an industry expert and act as a liaison between our highest value players and the studio to resolve bugs and maintain retention of their designated VIP base
Ensure that our clients receive the highest level of sales and operational customer service by leveraging a highly consultative approach
Work collaboratively with cross functional teams (Studios for Feature development and special promotions) to drive revenue growth with VIP base
Uses data science driven workflows daily to increase engagement, reactivate and increase revenue in their designated VIP base
Strong quantitative aptitude with the ability to analyze campaign performance statistics on their VIP base
Possess strong communication and presentation skills; ability to connect and reconnect VIP base through high level relationship building with their dedicated base
Partner with our Senior Director to create consultative engagement and reactivation presentations using market trends, VIP research and industry specific case studies
Instrumental in driving the RFP documentation for studios to build out VIP driven features to drive higher revenue
Exceed annual targeted goals for Productivity, Quality, CSAT and reactivation and engagement goals
Qualification
Required
College Degree preferred but not mandatory
Impeccable communication skills
Extensive Customer Service experience
Excellent telephone skills – able to handle high call volume 90 or more a day
Customer Focused
Ability to generate revenue on own initiative based on personal account relationships
Accuracy and Attention to detail
Rapport building skills
Team player
Knowledge of Microsoft Office
3 or more years of customer service or account management experience
Some travel may be needed
Some weekends or evenings may be required
Preferred
Target / Sales Driven
High level understanding / interest in social gaming
Positive attitude and are excited to learn more
Benefits
Bonus
Equity awards
Eligibility to participate in our 401(K) plan
Employee Stock Purchase Program
Medical
Dental
Vision
Basic life insurance coverage
14 paid holidays per calendar year
Paid vacation time per calendar year (ranging from 15 to 25 days)
Eligibility to participate in the Company’s discretionary time off program
Up to 10 paid sick days per calendar year
Paid parental and compassionate leave
Wellbeing programs for mental health and other wellness support
Family planning support through Maven
Commuter benefits
Reimbursements for fitness-related expenses
Company
Zynga
Zynga is a mobile game developer that creates and operates social games as live services played on the Internet.
1001-5000 employees
H1B Sponsorship
Zynga has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (22)
2023 (34)
2022 (16)
2021 (30)
2020 (28)
Funding
Current Stage
Public CompanyTotal Funding
$2.32BKey Investors
Kleiner PerkinsUnion Square Ventures
2022-01-10Acquired
2020-12-14Post Ipo Equity· $762M
2019-06-12Post Ipo Equity· $690M
Leadership Team
Frank Gibeau
CEO
Michael Luxton
Co-Founder
Recent News
2025-12-11
Company data provided by crunchbase