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TikTok · 4 months ago

Backend Software Engineer, Customer Service Platform - USDS

San Jose, CA

Full-time

Hybrid

Mid Level

$137K/yr - $360K/yr

TikTok is a leading destination for short-form mobile video, and they are seeking a Backend Software Engineer for their USDS Global E-Commerce Quality & Engineering Efficiency team. The role focuses on improving system design and architecture, collaborating with cross-functional teams, and enhancing software capabilities to ensure high stability and performance of the customer service platform.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Improve system design and architecture to ensure high stability, performance and reliability of the CSP product

Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development

Assist other RDs in self-testing/joint debugging in Tiktok-US environment

Trouble shooting and Oncall support

Update software, enhances existing software capabilities, and develops and directs software testing and validation procedures

Qualification

JavaGolangDistributed cloud servicesMySQLMongoDBRedisMQAlgorithmsData structuresAgileCreative problem solvingTeam playerSelf-motivated

Required

Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline

Industrial experience with a general purpose programming language, preferably Java and Golang

Deep understanding of common open source distributed middleware and components such as MySQL, MongoDB, Redis, and MQ

Experience working on distributed cloud services

Understanding of algorithms, data structures, and their time and space performance

Preferred

Good understanding of large scale backend service design

Agile, quick self learner, highly self-motivated with strong sense of product ownership and creative problem solver

Deeply passionate about software coding/development and building great mobile/web applications

Ability to perform independent research to solve complex technical problems

Good collaborator and team player, comfortable working in a fast moving, culturally diverse and globally distributed team environment

Benefits

Employees have day one access to medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)