Pathcom Inc. · 4 months ago
Field Service Engineer
Malvern, PA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hrPathcom Inc. is an established telecommunications and VoIP Internet Telephony Service Provider serving the Mid-Atlantic region. They are seeking a Field Service Engineer to install and maintain telecom systems, including VoIP platforms and PBX hardware, while providing excellent customer service and support.
Communications InfrastructureTelecommunicationsUnified CommunicationsVoIPWired Telecommunications
Responsibilities
Install, configure, and service VoIP and PBX systems (cloud and premise-based)
Perform on-site and remote troubleshooting of telephony and related network issues
Conduct line testing, cable terminations, and equipment programming
Maintain accurate service records in our ticketing system
Provide clear, professional communication with customers during service calls
Stay current with telecom technologies through ongoing training
Travel daily to customer sites; occasional extended travel for installations
Participate in a rotating on-call schedule for urgent service needs
Qualification
Required
High school diploma or post-secondary technical training
Valid driver's license with clean driving record
Ability to lift up to 50 lbs and work at heights
Strong organizational skills and ability to work independently or in a team
Strong troubleshooting and problem-solving abilities
Basic networking knowledge (LAN/WAN, IP addressing, QoS for voice)
Ability to read wiring diagrams and follow installation standards
Comfortable using hand tools, ladders, and telecom test equipment
Excellent customer service and communication skills
Preferred
Familiarity with VoIP protocols (SIP, RTP) and PBX systems preferred
Experience with Mitel 200, MiVB, MiVO 250, or NEC SV9100 a plus
Benefits
401(k) with company match.
Health, Life and disability insurance provided.
Optional Dental Plan
Paid manufacturer training and certifications.
Company vehicle, cell phone, and laptop provided.
Supportive team environment with career growth opportunities.
Company
Pathcom Inc.
Since 1987, Pathcom has built a strong reputation for providing innovative technology solutions and support services that meet our clients' business objectives and add value.
Founded in 1987
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase