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AAA Northeast · 4 months ago

Fleet Operations Supervisor

Maspeth, NY

Full-time

Onsite

Mid Level

$83K/yr - $90K/yr

3+ years exp

AAA Northeast is a company committed to innovation and community service, recognized as a top employer in the Northeast. The Fleet Operations Supervisor oversees the daily activities of fleet drivers, ensuring service quality and safety while providing training and support to staff.

Consumer Services

Responsibilities

Oversees the daily activity of Fleet drivers, monitoring activity to ensure delivery of world class service while adhering to safety procedures; interviews, makes hiring recommendations, identifies training needs and evaluates the performance of subordinate staff, ensuring adherence to department and Club policies and procedures; emphasizes Five Diamond Service and member satisfaction; reviews scheduling to ensure adequate staff coverage and obtains approval for overtime hours as necessary to meet service demand

Delivers new-hire and refresher on-the-job and classroom training, emphasizing policies, procedures and operational/personal safety; equips employees with knowledge of AAA products and services; emphasizes the importance of building relationships with each member contact; accompanies drivers on service calls, to assess service delivery; performs periodic training for AAA contract garages, reinforcing Club values, policies and procedures

Resolves service delivery or member problems, utilizing experience to resolve unusual service problems; ensures member satisfaction, driver safety and protection of property; identifies any repetitive problems and alerts management; acts as resource on questions of Club policies and procedures

Performs daily inspections of drivers and vehicles; ensures uniforms and trucks conform to Club policies (i.e., cleanliness, maintenance, safety device and equipment, etc); review driver logs for completion, alerting management of maintenance issues. Inspects fleet accident sites, representing Club as necessary; assists drivers with completion of accident forms; completes damage reports and provides additional information as necessary

Investigates driver injury incidents and ensure documentation/injury reports are completed; provides suggestions for proactive prevention of incidents and follows up with drivers to ensure proper care is taken to prevent injuries; informs Safety Manager, to ensure worker's compensation issues are appropriately addressed; may provide additional information for formal inquiries

Performs periodic inventory checks, ensuring adequate warehouse and on-truck supplies of needed equipment; informs management of reorder status

Responds to road service calls to provide mechanical assistance to members or fleet drivers as necessary

Opens/closes the Fleet Operations Center as scheduled, ensuring vehicles and building are properly secured

Other duties as assigned

Qualification

Fleet operations managementDriver trainingSafety proceduresSupervisory experienceDOT cardProblem resolutionInventory managementMember satisfactionCommunication skills

Required

Associate's Degree Required or 3-4 Years of Additional Relevant Work Experience Required

On-the-job tow experience Required

Active and valid driver's license issued by only one state or jurisdiction Required

DOT card pre-hire and as a current employee within 1 Year Required

Preferred

Supervisory experience Preferred

Benefits

Medical

Dental

Vision

Wellness

Financial (6% 401k match)

A wide array of other employee and membership benefits

Company

AAA Northeast

With a legacy deeply etched in over a century of dedicated service, AAA Northeast delivers legendary services and trusted advice, allowing members and their families to enjoy the peace of mind that membership provides.

Founded in 1900

Providence, RI, US

1001-5000 employees