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Hannaford Supermarkets · 6 hours ago

FT Customer Service Manager Trainee (H)

Dover, NH

Full-time

Onsite

New Grad, Entry Level

$18.95/hr - $27.25/hr

Hannaford Supermarkets is a historic grocery chain that emphasizes local produce and sustainable practices. They are seeking a Customer Service Manager Trainee to manage retail operations, build relationships with associates and customers, and ensure high standards of service and store conditions.

Retail

Responsibilities

Foster a positive and inclusive environment to retain associates and customers

Ensure that all quality standards are met

Manage department operations in accordance with established department standard practices

Ensure the maintenance of the department's appearance and presentation

Hire, train and develop associates to meet the department needs

Attain departmental financial objectives

Supervise performance of all duties and responsibilities of all assigned department associates

Role model outstanding friendly customer service

Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department

Ensure the maintenance of accurate records of production, shrink, sales and inventory

Must be able to meet physical requirements of the position, with or without reasonable accommodations

Provide recognition of accomplishments and offer constructive counseling when necessary

Treat all co-workers with fairness, dignity, and respect

Ensure department associates are properly trained by certified trainers

Ensure all company policies and procedures are followed as outlined

Develop product knowledge in all areas of the assigned department

Use RF (Radio Frequency) unit as needed

Retrieve and organize assigned departments product loads

Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues

Conduct performance appraisals on all department associates according to company standards

Maintain effective work schedules to meet production and customer service standards as well as associate's personal needs

Understand and use company tools such as: MPP, financial reports, scheduling, ordering and business information systems

Ensure operational and merchandising standard practices are followed to maximize profitability, paying special attention to priority categories

Maintain solid communication in the department and throughout the organization

Observe and ensure compliance with company sanitation, safety and food safety standards

Understand the causes and means for resolving and limiting shrink

Have total understanding of the department's standard practice manual and Program Manuals for each assigned departments program

Perform all other duties as assigned

Strong understanding of store operations and total store merchandising techniques

Excellent interpersonal, customer service and communication skills

Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job

Demonstrated good judgement solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances

Desire and ability to lead and manage associates throughout multiple departments

Qualification

Retail Operations ManagementCustomer ServiceFood Safety CertificationInventory ControlFinancial ReportingInterpersonal SkillsOrganizational SkillsProblem SolvingLeadershipCommunication Skills

Required

Department Manager or equivalent experience required

Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a 'Certified Food Safety Manager' or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation

Ability to use computers and other communication systems required to perform job functions

Lift up to 20 lbs. regularly, including overhead lifting and up to 60 lbs. occasionally. Push/pull up to 40 lbs. regularly

Meet established volume and fixed activity standards

Strong understanding of store operations and total store merchandising techniques

Excellent interpersonal, customer service and communication skills

Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job

Demonstrated good judgement solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances

Desire and ability to lead and manage associates throughout multiple departments

Preferred

College degree or equivalent preferred

Assist in attaining financial objectives: sales, payroll percent, gross margin, shrink, MPP net percent effectiveness and control of other expenses

Ensure all company policies and procedures are followed as outlined

Foster a sales-driven, consumer focused culture through relationship building and promoting an atmosphere of enthusiastic customer awareness

Treat all associates with fairness, dignity and respect. Provide recognition of accomplishments and offer constructive counseling, when necessary

Ensure the maintenance of the store's appearance and presentation and ensure quality conditions of all products

Manage performance of duties and responsibilities of all assigned department associates

Make hiring, training and performance management recommendations for assigned department associates

Support the development needs of assigned departments associates

Use good judgment in the delegation, assignment and follow-up required for the efficient performance of the store

Observe and ensure compliance with company security, safety and food safety standards

Maintain techniques and layouts of merchandise consistent with the corporate merchandising philosophy

Complete understanding of the causes and means for resolving inventory shrink issues in the assigned departments

Understand the use of company tools such as: MPP, financial reports, scheduling, ordering and business information systems

Have a solid understanding of standard practices for all departments

Maintain solid communications with the management team, all associates in the store and throughout the organization

Treat all store information as strictly confidential

Perform all other duties and projects as assigned

Must be able to meet physical requirements of the position, with or without reasonable accommodations

Company

Hannaford Supermarkets

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Hannaford Supermarkets is a leading regional grocer operating in stores across Maine, Massachusetts, New Hampshire, New York and Vermont, most with full-service pharmacies.

Founded in 1883