This job has closed.

BD · 4 months ago

Sr Automation Service Engineer, Charleston, SC

Moncks Corner, SC

Full-time

Onsite

Senior Level

7+ years exp

BD is one of the largest global medical technology companies in the world, focused on advancing health solutions. They are seeking a Senior Automation Service Engineer to provide on-site support for diagnostic laboratory automation instrumentation, managing customer relationships, and ensuring service excellence through maintenance and installation activities.

Health CareMedical DeviceTechnical Support

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Onsite support for install and service of sophisticated diagnostic laboratory automation instrumentation with minimal direct supervision. Responds to emergency customer requests via dispatch by the Technical Service Center and finish the work you're doing in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards

Provide clear, timely, and effective communications to customers about service expectations, estimated time of arrival, status of ongoing service activities, and service follow-up calls in support of BD Customer Experience (#CX) initiatives

Work independently diagnosing and solving problems with schematics, diagrams, service manuals and other user documentation. Applying troubleshooting techniques and analytical thinking skills to diagnose hardware/software issue, determine corrective action, and complete system repair. Upgrading systems to enable compatible software on all computers

Play an active role in the maintenance and implementation of service documentation, while regularly providing feedback to assist with improving efficiency of documentation within lab automation field service organization

Complete service documentation as required, or as requested by other business functions, in accordance with current GMP requirements

Report and document all customer complaints in appropriate systems of record for resolution and investigation with 48hours of notification

Manage trunk stock inventory within limits established by Recommended Spare Parts Inventory list

Maintain all assigned calibrated test equipment and tools in good working condition and calibration dates

Demonstrate good judgment in utilization of company credit card, while adhering to expense levels within accordance of company guidelines

Maintain and use company vehicle as prescribed by fleet vehicle contractor requirements, including vehicle service maintenance, cleanliness, and organization at all times

Provide on-call support per published schedules, or on short-notice, as required in support of business needs

Adhering to current regulatory requirements to include, but not limited to, HIPAA, OSHA, and FDA

Must participate in vendor credentialing programs and complete the vendor credentialing requirements to gain and maintain access to customer facilities

Qualification

InstallationMaintenanceTroubleshooting instrumentationElectronicsMechatronicsInformation systems networkingSoftware installationsUpgradesLab Information Systems (LIS)Customer facing experienceRobotics expertiseA+MicrosoftCisco accreditation

Required

7+ years proven experience in a technical field demonstrating installation, maintenance, and troubleshooting of highly sophisticated instrumentation

Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards

Strong understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics

Intermediate knowledge of information systems networking architecture design and set up

Intermediate understanding of computer software operating systems and the ability to speak with customer's information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance

Understanding of basic computer security concepts and standard processes

Proficient in performing software installations and upgrades

Experience in customer facing activities and positions

Must be available for work on call as needed and be flexible to meet business needs traveling to various US Customer locations

Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs

Able to lift up to 30lbs frequently and up to 70lbs infrequently, Able to push/pull materials up to 100lbs

Able to handle standing, bending and stooping over a prolonged period of time (up to 10 hours)

Adhere to all PPE (Personal Protective Equipment) standards/guidelines required by company policy

Preferred

Bachelors of Science Degree in a technical field of study, preferred fields: Electrical/Electronics/Informatics/Mechatronics/Biomedical

Knowledge of Lab Information Systems (LIS) and database management

Expertise in Robotics

A+, Microsoft or Cisco accreditation

Company

BD

Glassdoor3.9

BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.

Founded in 1897

Franklin Lakes, New Jersey, USA

10001+ employees

https://www.bd.com

H1B Sponsorship

BD has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (66)

2022 (4)

2021 (3)