Adaptive Security · 6 hours ago
Customer Success Manager
New York, NY
Full-time
Onsite
Mid Level
3+ years expAdaptive Security is a cybersecurity startup focused on preventing AI-powered cyberattacks. The Customer Success Manager will play a crucial role in shaping customer onboarding and support processes, ensuring clients receive immediate and lasting value from the platform while collaborating with various teams to enhance the customer experience.
Artificial Intelligence (AI)Cyber SecurityNetwork SecurityRisk ManagementSecuritySoftware
Responsibilities
Own all aspects of customer implementation, onboarding, and support
Conduct kick-off calls with new customers to ensure a successful setup and clear expectations
Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions
Proactively monitor support channels (email, chat, etc.) and respond efficiently to customer inquiries
Collaborate with Engineering to escalate and resolve complex incidents, surfacing broader product or platform health concerns as needed
Partner with internal teams (Product, Design, Leadership) to continuously improve the customer experience, tools, and processes
Act as the voice of the customer, providing product feedback and identifying gaps or new feature opportunities
Strive to exceed customer expectations in response quality, timeliness, and overall satisfaction, ensuring customers achieve ongoing success with our platform
Qualification
Required
3-5 years of experience in a Customer Success, Implementation, Client Support, or similar role at a SaaS company
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills and a customer-first mindset
Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment
Experience working with cross-functional teams to identify solutions to technical problems and quickly remediate for clients
A growth mindset and willingness to learn rapidly—both from customer interactions and from working closely with engineers and product managers
Benefits
Premium healthcare and wellness benefits.
Company
Adaptive Security
Adaptive Security provides training and phishing simulations to help organizations strengthen human defenses against evolving cyber threats.
51-200 employees
H1B Sponsorship
Adaptive Security has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$136MKey Investors
Bain Capital Ventures
2025-12-16Series B· $81M
2025-04-02Series A· $55M
Leadership Team
Andrew Jones
Co-Founder & Chief Product Officer
Recent News
alleywatch.com
2025-12-24
alleywatch.com
2025-12-24
Tech Startups - Tech News, Tech Trends & Startup Funding
2025-12-19
Company data provided by crunchbase