Meter · 4 months ago
Connect Program Manager
San Francisco
Full-time
Onsite
Mid Level
$100K/yr - $125K/yrMeter builds the infrastructure modern businesses depend on to stay connected, and they are seeking a Program Manager for their Connect product. The role involves owning the customer-facing fulfillment experience for internet installations, coordinating between various stakeholders to ensure a seamless and efficient process.
Information TechnologyInternetIT InfrastructureSoftware
Responsibilities
You will coordinate between internal stakeholders (Customer Success, Operations, and Engineering) and external partners (internet service providers, riser companies, and property managers) to deliver an efficient white-glove installation experience for each customer's internet connection
Your work will span from single-location retail shops to international multi-location enterprise deployments, with each installation representing a critical step in a customer's connectivity journey
Every installation presents unique complexities that require seamless coordination across multiple teams and vendors
You'll partner with offshore fulfillment specialists to ensure each connection is installed and customer-ready, identify friction points in the process, and coordinate solutions that improve efficiency and velocity while simultaneously reducing customer touchpoints
Your operational and systems thinking will be essential as you build playbooks for repeatable scenarios, standardize circuit installation and validation processes, and expand international coverage while maintaining the quality and speed customers expect
Qualification
Required
Experience in program management or project management
Strong coordination skills between internal stakeholders and external partners
Ability to deliver a white-glove installation experience
Operational and systems thinking
Experience in building playbooks for repeatable scenarios
Ability to standardize circuit installation and validation processes
Experience in expanding international coverage
Strong focus on customer outcomes
Ability to identify friction points in processes and coordinate solutions
Preferred
Experience in the telecommunications or internet service industry
Familiarity with internet service providers and property management
Experience with multi-location enterprise deployments
Benefits
This role is eligible to participate in Meter's equity plan.
Company
Meter
Meter provides managed network services with proprietary hardware and software, simplifying IT and connectivity.
Founded in 2015
51-200 employees
H1B Sponsorship
Meter has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$255MKey Investors
General CatalystSam AltmanSequoia Capital
2025-06-12Series C· $170M
2024-02-12Series B· $35M
2022-05-23Series B· $38M
Leadership Team
Andrew Archibald
Executive Operations + EA to CEO and President
Christina Leupp
Chief Marketing Officer
Recent News
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