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SIDRAM TECHNOLOGIES · 4 months ago

EDI Axway Support Specialist

United States

Contract

Remote

Mid Level

$50/hr - $50/hr

SIDRAM TECHNOLOGIES is seeking an EDI Axway Support Specialist to manage Electronic Data Interchange (EDI) operations using Axway technology. This role is crucial for ensuring 24x7 support for incident and change management, collaborating with cross-functional teams to troubleshoot issues and maintain system stability.

Computer Software

H1B Sponsor Likely

Responsibilities

Monitor and respond to EDI-related incidents promptly to minimize downtime

Analyze and troubleshoot issues within Axway systems, ensuring root cause analysis is performed and documented

Escalate critical issues to appropriate teams while maintaining ownership until resolution

Implement EDI configuration changes, partner setups following established change control processes

Collaborate with stakeholders to ensure changes are tested and deployed with minimal disruption

Use monitoring tools to proactively identify potential issues and address them before they escalate

Perform routine maintenance and upgrades on Axway systems to ensure optimal performance

Act as a liaison between business users, trading partners, and IT teams to resolve EDI-related issues

Provide timely updates to stakeholders on incident status and resolution timelines

Maintain detailed documentation of incidents, changes, and system configurations

Generate regular reports on system performance, incidents, and changes for management review

Hyper-focus on thread and heap utilization of the application-stack, to ensure the application performs to its best ability without the need to scale

Qualification

EDI operationsAxway technologyIncident managementChange managementSystem monitoringScripting languagesMonitoring toolsCloud-based EDI solutionsSOC2 compliance

Required

Managing Electronic Data Interchange (EDI) operations using Axway technology

24x7 support for incident management and change management activities