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Harbor · 4 months ago

Senior Associate Consultant, CLM

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Harbor is seeking a Senior Associate Consultant to join our growing legal technology team. This role focuses on providing technology services in Contract Lifecycle Management (CLM) for corporate legal departments, helping Fortune 500 companies select, implement, and optimize their CLM solutions.

Business DevelopmentConsulting

Responsibilities

Serve as primary project manager and provide configuration support

Coordinate across teams and manage individual workstreams to promote on-time delivery

Actively manage the project plan and provide transparency into upcoming activities

Interact with client stakeholders to facilitate status calls and prepare status reports across numerous engagement teams

Spearhead change management initiatives and communications planning

Prepare steering committee materials

Support project delivery through hands on implementation support and system configuration of workflows and templates

Providing guidance, instruction, and oversight in driving the completion of deliverables and client commitments

Developing current and future client relationships through exceptional service delivery

Facilitate information gathering workshops with senior legal, business, and IT stakeholders to understand current state processes and gather future state goals and objectives

Develop and present recommendations and implementation roadmaps to client leadership teams on how to mitigate risk, enhance the project, and/or achieve operational efficiencies

Create CLM process documentation, workflow diagrams, playbooks, standard operating procedures, roles and responsibilities matrices, checklists, trackers, and other deliverables as requested

Identify and document test scenarios to ensure new processes, technologies, integrations, data handoffs, hosting models, etc. align with expected outcomes

Define change management strategies and facilitate (or execute) key tasks required to ensure enduring change, strong user adoption, and a seamless implementation experience

Partner with client teams to develop training curriculum and materials, as well as lead end-user training in partnership with technology providers

Serve as lead project manager for system implementation project, including creating and maintaining project schedules, managing the project budget and scope, providing routine status updates, tracking and reporting issues, and coordinating activities with third party vendors

Qualification

Contract Lifecycle ManagementClient AdvisoryProject ManagementEvisortArtificial IntelligenceChange ManagementSelf-StudyLearning AptitudeCommunicationAttention to Detail

Required

3-6 years of relevant experience in legal consulting or with a CLM provider, specifically in a customer facing role advising clients

Significant experience performing CLM process and/or technology assessments, selecting and implementing CLM platforms, designing CLM operating models, creating CLM documentation, or advising on best practices

Four-year degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, Data & Analytics, and the like, or equivalent combination of experience and education

Demonstrated knowledge of the following areas: Industry leading CLM technologies and service providers

AI opportunities and best practices throughout the contract lifecycle

CLM stakeholders and their typical roles and responsibilities

Common legal operations and CLM platform integrations

Components of a highly developed CLM program

IT implementation methodologies and controls

Managing project budgets, resources, and timelines

Ability to independently manage multiple concurrent engagements and clients

Excellent communication and storytelling skills (written, via data and deliverables, and verbally)

Keen attention to detail and capability to prepare polished client deliverables

Willingness to self-study and learn new concepts or technologies to solve problems

Aptitude and desire to learn and develop generative or other AI-enabled solutions