NEOGOV · 4 months ago
Consumer Protection Support Staff & Data Processing Specialist
Greenwood, IN
Full-time
Onsite
Entry Level
$33K/yr - $46K/yr
1+ years expThe Office of the Indiana Attorney General has a long-standing commitment to serving the people of Indiana. They are seeking a Consumer Protection Support Staff & Data Processing Specialist to ensure the integrity and efficiency of consumer protection operations by managing consumer complaints and data processing activities.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receive, review, and process consumer complaints via phone, email, or online portals
Provide courteous and professional assistance to consumers, guiding them through complaint procedures
Maintain accurate and detailed records of all consumer interactions and case progress
Coordinate with internal departments and external agencies to resolve consumer issues
Enter and maintain data in consumer protection databases and case management systems
Perform data validation and quality checks to ensure accuracy and completeness
Generate regular and ad-hoc reports for internal use and regulatory compliance
Assist in analyzing trends and patterns in consumer complaints to support policy development
Prepare correspondence, reports, and documentation related to consumer protection cases
Maintain organized digital and physical filing systems
Support audits and compliance reviews by providing requested documentation and data
Other duties as assigned
Qualification
Required
High school diploma or equivalent required
1–3 years of experience in administrative support, customer service, or data entry roles
Ability to answer high-volume calls with professionalism, empathy, and clarity
Strong interpersonal skills with a customer-first mindset
High level of accuracy in data entry
Ability to identify trends or inconsistencies in data and escalate issues appropriately
Capable of managing multiple tasks and priorities in a fast-paced environment
Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Demonstrates integrity and discretion in handling confidential consumer information
Works well independently and as part of a team
Preferred
Associate or bachelor's degree in business, public administration, communications, or a related field
Prior experience handling consumer complaint hotlines or call center operations
Experience in a regulatory, legal, or consumer protection environment
Familiarity with case management software, or complaint tracking tools
Benefits
Four (4) medical plan options (including RX coverage) and vision/dental coverages
Wellness program - earn back dollars in the form of gift cards
Health savings account (includes bi-weekly state contribution)
Deferred compensation account (similar to 401k plan) with employer match
Two (2) fully-funded pension plan options
Group life insurance
Employee assistance program that allows for covered behavioral health visits
Paid vacation, personal and sick time off
Competitive leave policies covering a variety of employee needs.
12 paid holidays, 14 on election years
New Parent Leave
Qualified employer for the Public Service Loan Forgiveness Program
Free 24/7 permit parking at an Indiana Government Center surface lot or parking garage
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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Government Technology US
2025-10-31
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