Panasonic Avionics Corporation · 2 months ago
Account Manager III
Irvine, CA
Full-time
Hybrid
Mid, Senior Level
$108K/yr - $180K/yr
7+ years expPanasonic Avionics Corporation is a leader in delivering inflight entertainment products and services. The Account Manager III will be responsible for developing new accounts and expanding existing ones, ensuring superior customer service, and maintaining strong relationships with customers and internal departments.
Consumer ElectronicsInformation TechnologyManufacturingTelecommunications
No H1B
Responsibilities
Manage assigned customer accounts and assists with other customers as directed
Review contractual requirements of assigned customers and ensures fulfillment from the company
Develop a foundation for long-term business growth by regular personal contact with customer management in support of promoting all Panasonic Avionics Corporation products and services
Plan regional customer service efforts to meet customer satisfaction demands and future business growth. Customer, and ultimately passenger satisfaction across ALL products and services is of utmost importance
Ensures excellent execution, communication and delivery is given across all internal or contracted departments & groups which interface or provide service to the customer
Manage customer survey activities and satisfaction scorecards. Track customer satisfaction ratings to objectively measure degree of satisfaction
Identify deficiencies in either resources or performance in order to work with account team to resolve and win new business
Supports business operations between the customer and Panasonic, such as involvement in collections, revenue recognition, PO receipt, sales forecasting and change requests
Prepare reports and professional presentations in order to communicate potential opportunities and /or problems to customer teams and senior management
Provide reports to management, customer teams, and the customer relating to improvement of products, trends, problem resolution, and corrective action
Assist in the management of regional budget and helps the management team establish sales growth, and profit targets for the region
Qualification
Required
7 - 10 years of account manager experience
Bachelor's degree in related field or commensurate work experience
Technical understanding of In-Flight Entertainment systems and its related components
Strong knowledge of Aviation or related industry
Excellent written and verbal communication skills
Excellent negotiation and presentation skills
Ability to speak with persons of various social, cultural, economic, and educational backgrounds
Proven experience with problem-solving, decision-making, and multi-tasking to respond to common inquiries or complaints from customers in a professional and timely manner
Ability to develop and maintain excellent working relationship with customers and internal company departments in order to smoothly and effectively address customer needs
Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
Assigned to large, complex, high visibility, strategic, or tactically important accounts
Demonstrated and proven record of success in sales. Viewed as an expert in the field
Having a wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
Determines methods and procedures on new assignments and may provide guidance to other account manager positions
Ability to travel 10% of time to assigned region
Benefits
Paid time off: Exempt Salaried employees receive flexible paid time off. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.
Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.
401K with 50% match on up to 8% contribution, full vested from day 1.
Washington residents only are eligible for: Washington’s Family and Medical Leave program and Washington’s Paid Sick Leave program.
Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.
Company
Panasonic Avionics Corporation
For 40 years, Panasonic Avionics has strengthened the connection between the world’s airlines and their passengers.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Hideo Nakano
Deputy CEO
Satyen Yadav
Chief Technology Officer
Recent News
2025-12-07
2025-11-19
2025-11-19
Company data provided by crunchbase