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DEX Imaging · 4 months ago

Technical Account Executive

Orlando, FL

Full-time

Onsite

Mid Level

DEX Imaging is a company specializing in Managed IT Services, and they are seeking a Technical Account Executive to drive sales and generate pipeline opportunities. The role involves collaborating with Sales Engineers to scope opportunities, partnering with Copy/Print Account Executives, and closing IT/Cybersecurity service opportunities within a designated region.

Business Development

Responsibilities

Prospect within the assigned geographic region for net new logos

Partner with DEX Copy/Print Sales Executives to identify IT/Cyber opportunities with the DEX customer base

Meet or exceed monthly sales pipeline generation and bookings quota as defined in the compensation plan document

Network with existing customer base and with local/regional channel partners to generate additional Managed IT/Cyber service pipeline

Determine client technical requirements with the assistance of a Pre-Sales Engineer, as needed

Evaluate available packaged MITS solutions for clients and propose solutions to meet client IT/Cyber needs

Maintain proper CRM account/opportunity hygiene

Contribute to the analysis, preparation, and delivery of Quarterly Business Reviews (QBR) for each client in the assigned portfolio

Present proposals, roadmaps, and budgets that align to the client’s business goals

Educate Copy/Print sales executives on DEX Managed IT solution capabilities, and how to identify a Managed IT Services opportunity

Demonstrate effective time management skills

Initiate and prepare accurate proposals, documentation, reports, schedules, expense tracking, and spreadsheets as directed or required by client needs, departmental procedures, and Company policy

Maintain and abide by established department policies and procedures and attend all internal and client-facing meetings

Maintain confidentiality of all client, employee, and/or Company information as required

Exercise care, proper use and maintenance of Company equipment and supplies and identify unsafe conditions and make appropriate adjustments

Conduct job responsibilities in accordance with the standards set out in Company policies and procedures, applicable federal and state laws, and professional standards

Maintain the current skill set and certifications required by the position

Stay abreast of constantly changing technology and industry trends in Managed IT and Cyber Solutions

Strong work ethic and prompt and regular attendance is required

Occasional evening and weekend work is required as needed

Maintain order, cleanliness, and safety at work

Due to the changing nature of the technology industry and the IT services business, the requirements for this position may change without notice. Additional responsibilities, tasks and assignments may be required

Participates in ongoing training and attainment of manufacturer and vendor certifications

Develops and maintains relationships with customers that further develop our company’s positive reputation through exceptional customer service

Maintains relationships with vendor contacts that are beneficial to the company

Follows a set of standards for documenting customer network status and activities. Keeps all documentation in the centrally located team customer documentation location

Develop necessary skills to work individually, efficiently and effectively as a member of the DEX sales team

Participate in company-sponsored job-related activities and training to further develop your technical skills

Qualification

Managed IT servicesCybersecurity technologiesSales performanceInformation Technology consultingBackupDisaster recoveryMicrosoft 365Analytical skillsSales Methodology CertificationsOrganizational skillsInterpersonal skillsTeamworkIndependent work

Required

Consistent and sustained historical sales performance with relevant proof points (i.e. President's Club, etc)

Experienced in technology solution sales, with relevant experience in: Managed IT services/MSP environments, Backup and disaster recovery solutions, Cybersecurity technologies (EDR, MDR, Security Awareness Training, etc), Information Technology consulting

Excellent analytical, organizational, and interpersonal skills

Must possess a relevant combination of education, experience, and training that demonstrates the knowledge, skills, and abilities to perform the essential functions

Comfort discussing solutions from DEX's Portfolio: Managed IT & Security Services (endpoint protection, SIEM/SOC, penetration testing, security awareness training), Cloud Productivity & Collaboration (Microsoft 365, hosted email, mobile device management), Network & Infrastructure Services (monitoring, backup/recovery, disaster recovery, internet circuits), Data Protection & Compliance (dark web monitoring, phishing simulation, policy establishment, cybersecurity insurance consulting)

Able to work independently or as part of a team

Must be prepared to travel as required