Taktile · 2 months ago
Senior Customer Value Engineer (Spanish Speaking)
New York Office 
Full-time
Hybrid
Senior Level
$175K/yr - $225K/yr
5+ years expTaktile is a company focused on creating value for organizations through smarter decision-making in the financial services industry. As a Senior Customer Value Engineer, you will work with customers to maximize their value from the Taktile platform, collaborating closely with sales and solutions teams to enhance customer relationships and optimize decision-making processes.
Artificial Intelligence (AI)Enterprise Resource Planning (ERP)Software
Responsibilities
Your core task will be supporting our customers in maximizing their value from the Taktile platform through ideating, sparring and exploring potential to optimize decisioning from a technical as much as business perspective
You will closely collaborate with Taktile’s Account Executive and Solution Engineers to build strong relationships with executive level stakeholders as well as Taktile’s core users within customer teams
You will develop a deep understanding of the Taktile platform and the business value it can unlock for the customer portfolio you manage
You will orchestrate and drive customer renewals as well as identifying potential for new use cases throughout the customer lifecycle
You will work with our product and engineering teams to translate your knowledge of customer problems into product insights to ensure customers can use Taktile to solve their business problems
You are open to a hybrid work model and can work from our NYC office at least three days per week
You communicate confidently in Spanish and/or Portuguese
Qualification
Required
Curious and Creative - You love identifying and exploring creative solutions to our customers' challenges and diving deep into their technical and business implications for the customers and the Taktile platform as a whole
Customer Centric - You are curious and obsessed with maximizing the value customers get from the Taktile platform directly and through our support
Entrepreneurial - You're hands on and driven to shaping the future of the product and organization around you and willing to go the extra mile to build an amazing solution for customers
Team Player - You enjoy close collaboration with peers in Marketing, Sales, Solutions, Support, Product, Engineering and the Customer Success team
Experienced - You have 5+ years of customer facing work experience, ideally within a Customer Success Organization or a different commercial role in a B2B SaaS company with an Enterprise sales motion
Organized - You feel comfortable planning, managing and communicating multiple project scopes, expectations and timelines across internal and external senior stakeholders
Technical Depth - You have a strong technical background and can dissect and communicate technical challenges and approaches to engineers as well as customers
You communicate confidently in Spanish and/or Portuguese
Preferred
You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.)
You have collected first experience in leading a team
You demonstrate strong analytical skills and have a hands-on mentality
You have knowledge of APIs and know the basics of Python and SQL
Benefits
Top-of-market equity and cash compensation
Self-development budget that you can use to e.g. attend conferences, buy books or take classes
Inspiring office spaces in the heart of Berlin, London or New York
Bi-yearly company-wide meetings around the world
Truly flat hierarchy
Equipment of your choice including a meaningful home office set-up
Company
Taktile
Taktile is a software platform that helps users create automated risk management decisions.
51-200 employees
H1B Sponsorship
Taktile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$78.7MKey Investors
Balderton CapitalIndex Ventures
2025-02-27Series B· $54M
2024-07-10Series A
2022-11-22Series A· $20M
Leadership Team
Maik Taro Wehmeyer
Co-Founder & CEO
Dr. Maximilian Eber
Co-founder & CTO
Recent News
Index Ventures
2026-01-06
Fintech Schweiz Digital Finance News - FintechNewsCH
2025-12-12
Company data provided by crunchbase